Call Center Representatives $17.25/hr

Job Description

Job Description

Location: Hartford, CT 06106 Date Posted: 06/01/2026 Category: Transportation Education: High School Diploma/GED

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

*Position Starts Immediately
*This is not a remote position: this is an In Person call center in Hartford, CT.

HOURS & COMPENSATION
* Available shift: 12:30pm-7:30pm OR 530am-1230PM
* Monday through Friday
* Mandatory Overtime
* $17.25/hr

REQUIREMENTS
* Must have at least one(1) year of experience in a call center
* Computer skills with a proficiency in Microsoft Word, Excel, and Outlook
* Ability to work in a heavy call volume environment
* Demonstrated customer service excellence over the phone, in-person, and through email
* Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES
* Provide parents, schools, and transportation providers with transportation needs.
* Process transportation change requests
* Process transportation complaints from parents and school
* Work as a liaison between parents, schools, and transportation providers
* Resolve issues to ensure safe and timely transportation
* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
* Assist the director and manager of transportation as needed
* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.25/hr Class: None Type: TEMPORARY Ref. No.: 1265568-19 BC: #PHRS501

Company: Precision Human Resource Solutions, Inc. (CT\MA\RI) Contract Contact: CT/MA/RI Careers Office Email: View email address on ziprecruiter.com Office Phone: View phone number on ziprecruiter.com Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457

About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.