Assistant General Manager

Assistant General Manager

Position Type Year-round

Description

Position Title: Assistant General Manager

Reports To: General Manager

Employment Status: Full-Time

Job Summary:

The Assistant General Manager (AGM) plays a key leadership role in driving revenue growth, profitability, and operational excellence at Brundage Mountain Resort. This position supports the General Manager in overseeing resort-wide operations while directly leading several revenue-generating departments, including Mountain Sports School, Retail & Rental, Marketing, Sales and Guest Services, and acting as the operational lead in the absence of the General Manager.

The AGM partners closely with the Resort Leadership Team to develop and execute long- and short-term strategies, optimize financial performance, and elevate both employee and guest experience. The ideal candidate is a proven strategic leader with deep knowledge of hospitality and resort operations, a strong financial and analytical mindset, and the ability to inspire and develop high-performing teams.

Essential Duties and Responsibilities:

• Develop and implement strategic pricing, promotion and product decisions with and for all revenue departments to maximize overall revenue opportunities.
• Collaborate with cross-functional teams to identify market opportunities and launch new products and experiences.
• Provide analytic and strategic counsel to leadership to maximize profitability.
• Partner with leadership to build and implement growth strategies.
• Translate strategic goals into actionable operating plans, ensuring alignment across all departments.
• Introduce new systems, policies, and processes to enhance efficiency, compliance, and scalability.
• Serve as acting operational lead when necessary, ensuring seamless execution of resort operations.
• Conduct market and competitive research to inform product, pricing, and brand positioning.
• Leverage data-driven insights to support marketing strategies and brand storytelling.
• Identify opportunities for market expansion and guest segmentation growth.
• Help steward a brand experience that differentiates Brundage in the ski industry landscape.
• Build, lead, and mentor high-performing operational and revenue-focused teams.
• Foster a culture of accountability, guest-centricity, and operational excellence.
• Strengthen cross-department collaboration and build internal/external partnerships.
• Promote safety standards, employee engagement initiatives, and community connection.

Qualifications

Job Qualifications:

• An experienced leader with 10+ years of extensive ski/hospitality/lodging industry experience and proven success in P&L management in a leadership role.
• Demonstrated success increasing revenue and profitability through strategic and operational execution.
• Strong technical and operational understanding of mountain resort functions (winter + summer).
• Skilled in financial analysis, budgeting, forecasting, and performance optimization.
• Proven ability to build and retain high-performing teams in a fast-paced, seasonal business model.
• Excellent written and verbal communication skills, comfortable engaging at all levels.
• Advanced problem-solving and organizational skills with ability to manage multiple priorities.
• Proficiency with Microsoft Office Suite; experience with resort systems (e.g., Entabeni, LightSpeed) preferred.
• Bachelor's degree required; advanced degree preferred.
• A demonstrated track record of effective execution, including revenue growth and profit enhancement.

Other Requirements:

• Must pass background and motor vehicle record checks.
• Ability to work weekends, holidays, and peak seasonal hours.
• Ability to work in mountain weather conditions and navigate varied terrain.
• Physical ability to meet the demands of on-mountain and administrative tasks.