Lead, Digital Workplace Intelligent Operations - Dallas, TX

Job Summary Modernize Digital Workplace operations into a more automated, collaborative, and adaptive function. Reduce manual operational work through automation and intelligent tooling while improving service delivery. Transform reactive, ticket‑centric workflows into a proactive, intelligence‑led operating model. Responsibilities Operational Transformation & Automation Drive evolution toward an automated, intelligence‑driven model Identify and eliminate manual work via automation, workflow redesign, and improved tooling Define success metrics for automated workflows and drive adoption to reduce manual intervention and improve service stability Simplify processes to improve reliability and efficiency Establish practices that support faster issue detection, resolution, and prevention Design and implement automation across workplace workflows (service requests, access provisioning, device remediation, common user issues) Introduce automated remediation and intelligent tooling to detect, route, and resolve common issues, reducing toil and improving stability Enable self‑service capabilities for employees to resolve common issues independently Partner with engineering teams to embed automation into workplace platforms and services Modernizing Digital Workplace Operations Champion modern operations practices across the organization Drive shift from reactive to proactive, automation‑led model guided by experience KPIs Analyze existing workflows to surface inefficiencies and improvement opportunities Implement standardized, repeatable processes for automation and scalability Define and track operational metrics that measure performance, automation adoption, and efficiency Build cross‑functional engineering partnerships to resolve complex, high‑impact issues quickly Promote faster feedback loops and iterative improvement for continuous service quality enhancement Minimum Education Required High School/GED Qualifications Digital Workplace Platform Knowledge (Microsoft Intune, Jamf, or equivalent) Experience with enterprise IT service management platforms (ServiceNow) Solid understanding of digital workplace operations and endpoint lifecycle management Experience with endpoint monitoring or digital employee experience platforms (Nexthink, Lakeside SysTrack, Tanium, or similar) Ability to analyze device telemetry, performance data, and operational metrics to identify automation opportunities Ability to analyze operational data and incident trends to identify reliability risks and drive improvements Experience using dashboards, telemetry, and analytics tools to inform and prioritize initiatives Preferred Skills & Experience Familiarity with AI‑assisted operational tooling, virtual agents, or automation copilots within service management or workplace platforms Ability to build automation using PowerShell, Python, or Bash for rapid prototyping or data extraction Familiarity with enterprise automation frameworks or orchestration tools Familiarity with Agile or Agile Swarming methodologies Compensation and Location United States – Dallas (DAI): $177,000 – $265,000 USD (Annual) Poland – Warsaw (WAO): 295,000 – 487,000 PLN (Annual) Canada – Toronto (TRO): 139,000 – 209,000 CAD (Annual) Additional compensation may be based on job‑related skills, experience, and education. City: Dallas State: Texas #J-18808-Ljbffr VetJobs