Equipment Technician - Bobcat

Summit Handling Systems, Inc is an award-winning, privately owned third generation family business with a 70+ year presence in the Northeast. An 'essential' company in the nation's supply chain, we sell, service and rent forklifts and related materials handling equipment from 5 locations, employing over 180 people, and still growing. Look at us at

The Service Technician is responsible for diagnosing, maintaining, and repairing Bobcat construction equipment, including compact track loaders, skid-steer loaders, excavators, compact tractors, and related attachments.

This position requires strong mechanical and troubleshooting skills, the ability to work independently, and a commitment to completing repairs accurately and efficiently. Technicians are expected to maintain proper documentation, follow manufacturer repair procedures, and meet established service department productivity and quality standards.

Salary Range:
$20 - $44 per hour.

Benefits:

- Weekends off, Monday - Friday 7:30am - 4:30pm schedule

- Paid training

- Paid holidays and sick time

- Road technicians are provided with a company vehicle

- Retirement plan

- Opportunity for advancement

- State of the art facilities

- Company provided safety equipment

Essential Duties and Responsibilities

Equipment Diagnostics and Repair

• Diagnose and repair mechanical, hydraulic, electrical, and diesel engine systems.
• Perform preventive maintenance, scheduled services, and equipment inspections.
• Troubleshoot equipment failures using diagnostic software, electrical schematics, and hydraulic diagrams.
• Complete repairs according to Bobcat manufacturer specifications.
• Perform warranty repairs in accordance with manufacturer policies.
• Test equipment following repairs to verify proper operation.

Work Order Management

• Accurately document technician labor hours, repairs performed, parts used, and diagnostic findings.
• Maintain timely and complete service work orders within the dealership ERP system.
• Identify additional repairs or service requirements and communicate findings to the Service Manager.
• Account for assigned time and maintain accurate labor reporting.
• Follow established processes for warranty documentation and repair approvals.

Productivity and Quality

• Meet established technician productivity and efficiency expectations.
• Complete assigned repairs within reasonable manufacturer or dealership labor standards.
• Minimize repeat repairs and unnecessary equipment downtime.
• Maintain quality workmanship and proper repair procedures.
• Communicate delays, repair complications, or parts requirements promptly.

Safety and Shop Operations

• Maintain a clean, organized, and safe work area.
• Properly maintain and account for assigned tools and equipment.
• Follow OSHA requirements and company safety procedures.
• Safely operate equipment during inspections, diagnostics, and testing.
• Assist other technicians and service personnel when necessary.

Minimum Qualifications

• Experience in mechanical repair, preferably with construction equipment, agricultural equipment, or diesel machinery.
• Working knowledge of diesel engines, hydraulic systems, electrical systems, and mechanical components.
• Ability to use diagnostic equipment, multimeters, and standard repair tools.
• Ability to understand technical service manuals and repair procedures.
• Basic computer skills for electronic work orders and manufacturer diagnostic systems.
• Valid driver's license.
• Ability to perform the physical requirements of the position, with or without reasonable accommodation.

Preferred Qualifications

• Two or more years of experience servicing construction or heavy equipment.
• Previous Bobcat dealership or equipment manufacturer experience.
• OEM technical training or certifications.
• Experience with electronic engine controls, emissions systems, and advanced hydraulics.
• Familiarity with dealership service operations and warranty requirements.
• Formal technical education in diesel technology, heavy equipment, or automotive repair.

Performance Expectations

The Service Technician's performance will be evaluated using the following criteria:

1. Productivity: Percentage of available working hours recorded as productive repair labor.
2. Efficiency: Actual labor hours compared with established repair labor standards.
3. Work Quality: Repair accuracy, comeback frequency, and proper completion of assigned work.
4. Documentation: Accuracy and completeness of repair orders, labor entries, and warranty documentation.
5. Training: Completion of required Bobcat manufacturer training and assigned technical certifications.
6. Safety: Compliance with established safety procedures and proper equipment operation.
7. Reliability: Attendance, punctuality, communication, and completion of assigned responsibilities.

Specific productivity and efficiency targets will be established by Service Management.

Working Conditions

• Primarily shop-based, with occasional field service work as assigned.
• Regular exposure to heavy equipment, mechanical components, oils, fuels, and shop noise.
• Physical activity includes standing, bending, kneeling, climbing, and lifting.
• May require overtime based on service department workload.

Reporting and Accountability

The Service Technician reports directly to the Service Manager and is accountable for:

• Quality and timely completion of assigned repairs.
• Accurate labor and work order documentation.
• Efficient use of company resources and shop time.
• Compliance with manufacturer repair procedures.
• Maintaining professional conduct and supporting service department objectives.

Additional benefits:

• 401(k)
• Dental insurance
• Health Savings Account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pay Range

$41,600—$83,200 USD