Registered Nurse Triage

Job Description Summary Location: Genesis Cancer and Blood Institute. Pay: $26.54 – $49.29 per hour. Answers incoming phone calls regarding patients. Consults with the Head Nurse and/or physician to present the patient’s problem, resolve the issue, or direct calls to the appropriate person. Primary Key Performance Areas Answers calls from patients and home‑health agencies, using nursing assessment skills to determine the nature of each call, its urgency, and how to resolve the question/problem or whom to direct the call. Keeps daily logs of incoming calls and charts decisions made regarding the calls. Pulls a patient’s chart to accompany messages for nurses and doctors. Discusses with physicians and/or nurse practitioners the steps necessary to ensure proper patient care. Discusses abnormal labs or tests presented by other staff members with physicians so that appropriate action and charting can be completed, if necessary. Handles hospice and home‑health agency questions regarding patients and documents physicians’ decisions. Contacts the emergency department when a patient is directed there, gives an explanation, diagnosis, and a phone number where physicians can be contacted. Handles prescription refill requests according to company procedure. Is expected to work at any company location to help meet business needs and to work overtime when given sufficient notice. Performs other duties and projects as assigned. Education and Qualifications Registered Nurse degree. RN license in state of employment. Current CPR and BLS certifications. Valid driver’s license and vehicle for travel to other clinic locations, as needed. Experience with hematology/oncology patients in a clinic or hospital setting. Core Capabilities Analytical and critical‑thinking skills, including solid problem‑solving, analysis, decision‑making, planning, time management and organizational skills; detail‑oriented with independent judgment. Interpersonal effectiveness: interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and confidential material. Communication skills: good command of the English language; second language an asset. Effective oral, written and presentation communication, active listening, and balanced feedback. Customer‑service and organizational awareness: strong customer focus; ability to build a culture of quality and performance excellence; collaboration and partnerships; positive employee, physician, and community relations. Self‑management: manages own time, conflicting priorities, stress, and professional development; self‑motivated, works independently with limited supervision, and can work remotely effectively as required. Ability to work effectively in a fast‑paced, multi‑site environment with competing priorities and stakeholders. Computer skills: proficiency in MS Office Word, Excel, PowerPoint, Outlook and EMR. Travel Travel: Standard Core Workdays/Hours Monday to Friday 8:00 AM – 5:00 PM. #J-18808-Ljbffr American Oncology Network