SRG-Major Case Specialist

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Claim Compensation Overview The annual base salary range for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors such as scope, complexity, location, candidate skills, education, training, credentials, and experience, as well as other employment conditions. Employees are also eligible for performance-based cash incentive awards. Salary Range: $109,300.00 – $180,200.00 What Is the Opportunity? We are looking for a motivated and enthusiastic team player with extensive industry experience to join our Strategic Resolution Group Claim team as a Major Case Specialist. The role focuses on complex toxic tort, latent injury, sexual misconduct, environmental claims, and/or excess claims that present significant financial exposures and multiple factors impacting complexity and severity. With general supervision, you will independently manage our most challenging high‑frequency and high‑severity claims and accounts, developing strategies to resolve these claims efficiently and effectively while meeting established protocols and delivering optimal customer service. You will apply advanced knowledge of legal issues and applicable case law in multiple jurisdictions, handle multi‑plaintiff and multi‑jurisdiction litigation, and contribute to shaping future legal precedent in coverage and liability areas. The position may include training, mentoring, technical coaching, interviewing, and hiring, and you may serve as a technical coach to claim professionals handling their own inventory of complex claims. What Will You Do? Authority – Payment and resolution on individual matters up to $500,000. Manage total exposure by claim or account often greatly exceeding $1,000,000. Coverage Research and Analysis – Conduct coverage analysis for fully litigated claims, research historical policies, apply legal concepts, prepare recommendations, present to management, and negotiate resolution of coverage issues with insurers, carriers, and counsel. Liability Investigation and Analysis – Conduct thorough investigation and analysis of claim facts to determine liability, evaluate damages, develop appropriate action plans, and provide guidance to underwriting partners on loss reserves. Litigation Management – Proactively develop and execute strategic file‑management plans, recommend counsel, manage loss‑adjustment expenses, engage experts, attend settlement conferences, mediations, and trials, and make strategic decisions to balance risk. Account Management – Apply in‑depth knowledge of assigned accounts, maintain relationships with contacts, ensure consistent handling of claims and settlements, communicate and report to coordinate actions, lead meetings and negotiations, and coach other claim professionals. Financial Analysis – Estimate financial exposures for individual claims and accounts, develop budgets and defense estimates, present findings to actuarial and senior management, and recommend actions for claims often exceeding $1,000,000. Coaching – Provide training, mentoring, technical coaching, interview assistance, and coaching to claim professionals regarding complex claims. File Maintenance and Administrative Compliance – Maintain well‑documented, organized claim files, use SRG claim systems and databases, ensure data accuracy, and manage file inventory efficiently. Project Leadership – Lead or represent the unit/office on special projects at management’s request and perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s degree. 7+ years of experience in toxic tort, latent injury, environmental claim, and coverage determination. Strong analytical thinking, communication, judgment, teamwork, accountability, customer focus, relationship management, business perspective, regulatory knowledge, planning, technology proficiency, and independence. Licensing: Appropriate insurance license(s) may be required; licenses should be obtained within three months of starting. Must Have High School Diploma or GED. 4 years of experience in environmental claim and coverage determination or handling severe, highly complex liability claims and litigation; OR 4 years of bodily injury or property damage claim handling experience; OR comparable claim litigation or legal experience plus 3 years of SRG experience. What Is in It for You? Health Insurance – Eligible for coverage from day one. Retirement – 401(k) matching up to 5% of eligible pay. Pension Plan – 100% funded by Travelers. Paid Time Off – 20 days PTO annually plus nine paid holidays. Wellness Program – Includes mental health resources and health coaching. Volunteer Program – Matching gift and volunteer rewards. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents of each individual and benefit from our differences. Candidates in Colorado are not required to disclose education dates. If you have specific questions about the physical requirements of this role, please contact us. Travelers reserves the right to fill this position at a level above or below the level included in this posting. #J-18808-Ljbffr Travelers Canada