Customer Service Manager (Operations & Account Management) - Dubuque, IA

Job Description

Job Description

Salary:  $60,000 - $70,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the  opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Customer Service Manager will have responsibilities in account management, client retention, retail operations, merchandising, inventory control, team leadership, and financial performance management within a food service warehouse environment.

Core Responsibilities

• Manage and strengthen client relationships through regular account visits and issue resolution
• Lead, train, and supervise customer service and service teams
• Support sales initiatives, client presentations and new account openings
• Oversee retail market installations, merchandising standards, and promotional activities
• Conduct retail inspections, inventory audits, and compliance reviews
• Monitor reporting accuracy, retail collections, labor costs, spoilage rates, and customer satisfaction
• Optimize merchandising, replenishment, inventory levels, and service schedules
• Analyze financial and operational reports to improve profitability and revenue growth
• Ensure food safety, inventory controls, fleet management, and facility maintenance
• Promote workplace safety and compliance with company policies

Required Qualifications

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
• Minimum 3+ years of account management experience in a food service environment
• Demonstrated ability to grow sales and retain client accounts
• Valid driver's license
• Strong verbal and written communication skills
• Advanced proficiency with Microsoft Excel

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1567716  

Canteen  

Leticia Pinon