Call Center Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITES Responsibilities include, but are not limited, to the following: Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee installation of ice, which includes freezing floor; painting base color, lines and logos; and building –up the ice sheet. Prepare ice for all practices, games and other ice events. Duties include removing debris; checking ice depth; scraping, edging and resurfacing ice. Operate and maintain the ice re-surfacer and ice-edger. Repair and build ice. Must be familiar with techniques for repairing and building ice around hockey goals and other areas that lose ice. Maintain glass and dasher walls. Monitor temperature and humidity levels. Maintain ice and lay water as needed. Prepare and cover ice for events that require a regular floor surface. Operate and control some equipment via computers. Assist with general employees who assist with installation and maintenance of ice. Oversee and direct employees who assist with installation and maintenance of ice. Respond to visual and audible alarms from building automation and life safety systems. Assist the Operations department with set up and tear down of events Operate scrubbing machine Repair equipment such as tables, chairs, and carts. Assist Engineering with general facilities maintenance (painting, fixing doors, etc ). Maintain RO system Coordinate to have Zamboni blades sharpened and pickup/delivery Inventory parts for equipment and order as needed Order all ice paints and supplies needed to build ice Work extended and/or irregular hours including nights, weekends and holidays, as needed. All other duties as assigned. SUPERVISORY RESPONSIBILITIES Carrying out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's Degree from technical college with major in Management or Maintenance Engineering. Minimum of 2 years’ experience in Supervising or Managing in a similar facility. Additional experience may be substituted for education. Skills and Abilities Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility. Use and properly care for ice equipment, including ice-resurfacer and ice-edger with multiple manual controls, gears and foot pedals. Demonstrate knowledge in the practice and procedures related to ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and treatment of water and hydraulic equipment. Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. Work independently, exercising judgment and initiative. Work effectively under pressure and/or stringent schedule and produce accurate results. Follow oral and written instructions and communicate effectively with others in both oral and written form. Maintain effective working relationships with clients, employees, exhibitors, and patrons. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site in Tucson, AZ PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr ASM Global