Personal Concierge

Personal Concierge

As a Personal Concierge, you will be the primary point of contact for your assigned guests, responsible for overseeing their stay from pre-arrival to departure. You will blend the roles of a concierge and front desk agent, building strong relationships with guests to understand their preferences and provide exceptional, personalized service. Your goal is to ensure each guest feels valued and catered to, creating lasting impressions that embody the essence of our luxury hospitality.

Key Responsibilities:

• Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide personalized service.
• Prepare for guests' arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements.
• Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience.
• Respond promptly to guests' requests and inquiries, providing tailored recommendations for dining, activities, and transportation.
• Address any concerns or issues that arise during a guest's stay, ensuring swift and effective resolutions to enhance their experience.
• Work closely with other hotel departments, including housekeeping, food and beverage, and engineering, to ensure guest needs are met efficiently and to hotel standards.
• Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction.

This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver's license and reliable transportation is a plus.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is a plus.
• At least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred; familiarity with hotel management systems is a plus.
• Exceptional interpersonal and communication skills, with a focus on guest service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Problem-solving abilities with keen attention to detail
• Proficient in Google Suite and hotel management software
• Professional, approachable, and discreet; a passion for providing excellent customer service and enhancing the guest experience.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.