Return Agent - LAX Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise, National and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Opening available at: LAX Consolidated Rent-A-Car Facility at 5251 W 98th St. Los Angeles, CA

This is a full time position with a starting rate of pay $22.50/hour based on a 40 hours/week.

Schedule:

• This is a Union position and the schedule is based on a shift bid.

• Apart from religious observances, must have open availability to work 40 hours/week including days, nights, graveyard shift, weekends, and holidays.

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

• Remind customer to check for personal belongings

• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

• Advise and review rental charges; and provide an accurate receipt to the customer

• Provide information in a professional and courteous manner regarding transportation to the airport terminal

• Thank customers using the prescribed dialogue

• Inquire about service, satisfaction and document dissatisfaction

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

• Use of proper statement to determine if vehicle is being returned with full tank of gas

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

• Keep lot organized for ease of access and traffic flow

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age

• This position requires a valid driver's license

• High School Diploma or G.E.D. required

• Minimum of 1 year of customer service experience required

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observances, must have open availability and available to work 40 hours a week and a flexible schedule that includes days, nights, graveyard shift, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (View email address on click.appcast.io) to contact us about your interest in employment.