Mainframe Application Support (SOE 4)
Jobs via Dice
Title: Mainframe Application Support (SOE 4) Location: Chandler, AZ / Des Moines, IA – Hybrid Schedule Contract: 18+Months Responsibilities Position will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience. Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands‑on mainframe application support experience and the ability to work in a follow‑the‑sun model alongside offshore team. Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications. Monitor production systems and ensure system stability and uptime. Analyze and troubleshoot failed mainframe jobs (JCL). Perform root cause analysis and support ad‑hoc job executions. Partner with Production Control to restart and recover failed jobs. Respond to business user requests and application team needs. Maintain and update incident tracking (ServiceNow, JIRA, Confluence). Monitor and respond to application group mailboxes. Document incidents, resolutions, and create JIRA stories for follow‑up. Required Skills Strong experience in Mainframe Production Support (application support required). Technologies / Tools JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview. File tools: File Manager, File Analyzer, EZTRIEV. Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar). Ability to work in a high‑volume, production‑critical environment. Additional Details Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe‑heavy environment. This is not a typical platform support role—requires a niche skillset. #J-18808-Ljbffr Jobs via Dice
Vacancy posted 3 hours ago
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