Shift Lead

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Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Role: Shift Lead


Sharing Our Passion One Sandwich at a Time


About Us


Capriotti's Sandwich Shop is a fast-growing fast casual restaurant brand with more than 100 locations nationwide and exciting plans for continued expansion. We're known for our award-winning sandwiches, friendly service, and fun, team-focused culture.


We're currently hiring a Shift Lead to help guide our team to success. At Capriotti's, our people are our most valuable asset-every role makes a difference, and every contribution counts. If you're passionate about great food, teamwork, and delivering outstanding guest experiences, this could be the perfect opportunity for you.


Benefits & Perks

• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Health benefits (for eligible team members)
• Free meals and generous employee discounts
• Flexible scheduling
• Ongoing paid training and leadership development

Position Overview
As a Shift Lead , you'll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You'll lead by example-coaching team members, managing daily tasks, and maintaining Capriotti's high standards of quality, service, and cleanliness .


This role is ideal for someone who thrives in a fast-paced restaurant environment , enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.


Key Responsibilities

• Supervise and support team members during daily operations
• Delegate duties and ensure tasks are completed efficiently and accurately
• Maintain a positive, team-oriented environment that promotes collaboration and respect
• Provide exceptional guest service by ensuring every order meets Capriotti's quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Assist with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti's values and culture

Qualifications

• Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)
• Excellent customer service and communication skills
• Ability to lead and motivate a team in a fast-paced environment
• Strong time management, organizational, and problem-solving abilities
• Dependable, adaptable, and team-oriented work ethic
• Must be at least 16 years old
• Flexible schedule with availability for nights, weekends, and holidays

Why Join Capriotti's
At Capriotti's, we believe in promoting from within and helping our team members grow their careers. You'll receive ongoing training, leadership development, and opportunities for advancement within our expanding brand.
Join a team that's passionate about food, people, and creating memorable guest experiences- one sandwich at a time

Compensation: $13.00 - $14.00 per hour


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti's was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time : Accomplishing the Capriotti's mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.