Front Desk Supervisor

Hotel Magdalena is looking for a Front Desk Supervisor who will be responsible for providing superior service with all guest interactions. Specifically, the Front Desk Supervisor will excel in telephone operations, reservations management, and concierge services.About our Company:Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. Magdalena is also home to Summer on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Jos Coffee, Summer on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.We're looking for:Hotel Magdalena is looking for a Front Desk Supervisor who will be responsible for providing superior service with all guest interactions. Specifically, the Front Desk Supervisor will excel in telephone operations, reservations management, and concierge services.Knowledge, Skills, and Abilities:? Two (2) years front desk related experience in the hospitality or service industry? Front Desk and /or housekeeping experience required? High School diploma or general education degree (GED). College degree preferred.? Attention to detail? Excellent verbal, written, and graphic communication and interpersonal skills? Strong organizational skills? Ability to read, write, and understand the primary language(s) of the workplace? Ability to speak effectively before groups of co-workers and sister property staff? Ability to create documents in Excel and Word? Ability to understand Property Management Systems and other programs? Bilingual preferredJob Requirements:? Ensure all employees adhere to dress code policies for their scheduled shift.? Develop departmental objectives, training, and strategies.? Performing Front Desk audits with guest arrivals / departures and FDA checklists.? Practicing anticipatory service to guests needs, requests, and concerns.? systems, guest engagement, and phone etiquette.? Ensure all guests receive exceptional service through guest name recognition, concierge services, flawless check-in and out procedures, etc.? Ensure accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay,room types, VIP amenities, billing instructions, etc.? Maintain knowledge of all property services and amenities.? Maintain accuracy with all accounting and billing and end-of-month procedures.? Resolve customer complaints regarding Front Office operations as well as updating guest recovery glitches during investigations and sending post stay communications.? Ensure immediate response is given to all guest comments and concerns and inform the supervisor of concerns and assist in implementing corrective action? Maintain a high level of cleanliness and safety in the work area and uphold housekeeping standards? Maintain open lines of communication across all departments with staff and management via email, internal communications systems, and meetings to ensure hotel needs are met? Maintain an increased awareness of safety issues throughout the property? Attend relevant meetings? Ensure that staffing levels are up to par with occupancy and covering shifts if necessary (call outs, front desk crunch, etc.) Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.Working Conditions/Environment:? The noise level in the work environment is usually moderate, typical of ahotel/restaurant/office setting? The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift? The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per dayBenefits:Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:? Highly subsidized Medical, Dental and Vision insurance? Company paid Life Insurance and Long-Term Disability coverage? Short Term Disability coverage? Generous Paid Time off (Full Time)? 401k with company matching? Employee Discounts (50% off on food & beverage!)? 8 weeks paid Parental Leave (Full Time, after 1 year employment)