Maintenance Supervisor

Maintenance Supervisor

The Maintenance Supervisor reports to the Property Manager. Primary responsibilities include working with the maintenance team to ensure the repair and maintenance of property facilities and apartment units; prompt and courteous responses to service requests; keeps an adequate supply of market-ready apartments-units to meet leasing demands. Oversees general property appearance to meet or exceed standards.

Duties/Responsibilities

• Assists in preparing market-ready apartments to include, painting, carpet, flooring, general repairs, housekeeping, etc.
• Efficiently and effectively schedules subordinates, assuring that work orders and make-ready units are completed properly and in a timely manner and on schedule.
• Oversees working with vendors/contractors to ensure assigned work is completed accordingly.
• Informs Property Manager of any repair work needing an outside contractor or replacement of significant appliances necessary.
• Monitors and maintains the property preventative maintenance schedule and the upkeep of all mechanical equipment on the property, including, but not limited to, water heaters, pool pumps, HVAC units, etc.
• Performs various preventative maintenance functions and records findings in the appropriate Maintenance Log. Cleans boilers, if applicable, two times per year.
• Completes regular move-in unit inspections; checks all appliances, sinks, faucets, commodes, blinds, etc.
• Responds to resident service requests, prioritizes, and assigns to designated maintenance staff.
• Ensures that all maintenance work order paperwork is completed; leaves a copy in all apartments entered, cleans up debris caused by maintenance work, does not use any personal items belonging to the resident for clean-up, records time spent in a unit on the work order, and communicates with Leasing Office staff work order status/completion.
• Performs on-call emergency work order service requests based on business necessity, communicates with Property Manager number of hours worked on-call for after-hour efforts as required.
• Communicate with the Property Manager all aspects of on-call service request requirements. It is the overall responsibility of the Maintenance Supervisor to oversee and delegate to the qualified maintenance team the on-call schedule.
• Has knowledge of maintenance functions such as plumbing, pool, HVAC, basic electric, general carpentry skills, painting, and snow removal (where applicable).
• Works with maintenance staff and landscaping vendor to maintain grounds and common areas and keep them free of trash and debris.
• Ensures trash/dumpster or roll-off rental areas are clean, picked up, and maintained.
• Keep accurate inventory of all maintenance and cleaning supplies and reorder as needed from approved vendors.
• Keep a record of all chemicals and their antidotes in a prominent place.
• Possess working knowledge of OSHA and safety rules and regulations pertaining to property management and abide by same.
• Assist Property Manager as directed, including to but not limited to, annual inspections, check-ins, and check-outs, checking of grounds, and common areas.
• Possess knowledge of water and gas meter cut-offs, all apartment fixture cut-offs, sewer clean-outs, and posting a visible map of the same.
• Ensures storage area entrances are locked and have adequate lighting.
• Performs regular inspections of all units, buildings, common areas, and see that repair, landscaping, clean-up are done, and all outside lights in hallways and common areas are replaced.
• Responsible for overseeing frequent light checks, required to fix/repair/replace light bulbs for proper functional lighting.
• Change air-conditioning filters at least once every three months.
• Always represents the company professionally.
• Ensures all maintenance staff is following safe work practices.
• Ensures that maintenance staff performs to company standards and handles service requests timely.
• Wears company uniform daily to always include required ID.
• Maintains open communication with the Property Manager and other staff.
• Assists with hiring, training, and developing assigned staff, including painters and/or landscaping staff.
• Always displays a friendly and courteous attitude with other employees, maintains and promotes a good attitude. Never confronts a supervisor or other employee in front of residents.

Skills/Abilities

• HVAC (preferred).
• Supervisory experience preferred knowledge, skills, and abilities.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Bilingual Spanish is a plus.
• Knowledge and skills to operate standard and specialized tools for repairs and maintenance. Maybe required to provide own (industry-specific) tools.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Supervisory and leadership skills to delegate and guide the work activities of others.
• Attention to detail and problem-solving skills.
• Basic computer/technical skills to operate mobile computing or communications devices.
• Skill and ability to communicate verbally clearly and concisely and in writing, apply critical thinking and problem-solving skills.
• Ability to maintain confidentiality and appropriate discretion. Possess a take-charge personality with the ability to handle multiple priorities and meet deadlines.
• Ability to use company software

Education and Experience

• High school diploma/GED and three to five years of experience in facility maintenance and mechanical repair required, or an equivalent combination of experience and education.
• EPA Type lII or Universal license and Certified Pool Operator (CPO) is required.
• Trade school and military training are a plus.
• Trade skills include plumbing, electrical, drywall, painting, cabinetry, carpeting, pools, and appliance repair.
• Must work flexibly and be on-call for emergencies on weekends, evenings, and holidays.