Network Operations Analyst

Job Description

Job Description

VIATEQ Corporation is looking for a Network Operations Analyst to support our prime contractor and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

The Network Operations Analyst serves as a frontline operations specialist within our client’s enterprise Network Operations Center (NOC), providing continuous 24x7x365 monitoring, event detection, triage, and incident management support across the client’s enterprise IT infrastructure. This individual monitors the health and performance of the client’s network, infrastructure, and application environments, detects and responds to events and incidents, and ensures timely escalation and resolution in accordance with established procedures and service level objectives.

This role is a shift-based position. The selected individual must be available and willing to work rotating shifts, including nights, weekends, Federal holidays, and during Government closures, inclement weather events, and Continuity of Operations activations.

Responsibilities:

NOC Monitoring & Event Management:

• Perform continuous 24x7 monitoring of the client’s enterprise network, infrastructure, application, and cloud environments using Government-provided monitoring and event management tools
• Detect, triage, and classify events and incidents in accordance with established priority levels and response procedures
• Correlate events across multiple monitoring systems to identify root causes and potential service impacts
• Initiate and manage the incident lifecycle from detection through resolution and closure in the ITSM platform
• Monitor performance dashboards and alert queues, taking immediate action on anomalies and threshold breaches
• Support monitoring of on-premises and cloud environments, including AWS commercial, AWS GovCloud, Microsoft Azure Government, and Microsoft 365

Incident Response & Escalation:

• Acknowledge Priority 1 critical incidents within 15 minutes of detection in accordance with service level objectives
• Execute initial triage and containment steps for network and infrastructure incidents
• Escalate incidents to the appropriate Tier 2, Tier 3, or Tier 4 engineering teams in a timely and accurate manner
• Maintain clear and continuous communication with impacted stakeholders and the NOC/Service Desk Manager during active incidents
• Track and document all incident actions, updates, and resolutions in the ITSM platform
• Support Priority 1 incident restoration efforts, contributing to the 4-hour restoration target

ITSM & Knowledge Management:

• Create, update, and close incident, problem, and change records accurately and in a timely manner in the Government ITSM platform
• Follow and contribute to the enterprise knowledge base, using documented procedures and runbooks to guide incident response
• Identify recurring issues and escalate to problem management for root cause analysis
• Support change management activities by monitoring the environment during scheduled change windows
• Maintain accurate shift logs, handoff documentation, and operational notes for each watch period

Shift Operations & Coverage Continuity:

• Report for all assigned shifts on time and fully prepared to assume watch responsibilities
• Execute thorough and documented shift handoffs at each shift change, ensuring the incoming analyst is fully briefed on active incidents, open tickets, and operational status
• Maintain 100% coverage continuity by adhering to shift schedules and on-call rotation requirements
• Participate in cross-training activities to expand operational capability and support coverage across NOC functions
• Support surge operations during major incidents, emergency events, or periods of increased operational tempo

Reporting & Analytics:

• Contribute to Sprint metrics, NOC performance reporting, and service-level tracking
• Provide accurate and timely data for monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrations
• Identify trends in event and incident data and communicate findings to the NOC/Service Desk Manager
• Support automation and tooling improvements that enhance NOC monitoring and response efficiency

Required Experience:

• Minimum 2–4 years of hands-on experience in a Network Operations Center, Security Operations Center, or enterprise IT operations environment
• Demonstrated experience with enterprise network and infrastructure monitoring tools and platforms
• Experience managing incidents using a formal ITSM platform (e.g., ServiceNow, Remedy)
• Experience working in a shift-based, 24x7 operations environment
• Familiarity with Federal or private-sector enterprise IT environments of comparable scale and complexity

Technical Expertise:

Working knowledge of:

• Enterprise network monitoring and event management tools
• LAN/WAN, routing, switching, and wireless networking fundamentals
• Cloud infrastructure monitoring (AWS, Azure)
• Microsoft 365 and Azure Government environments
• ITSM platforms and ticketing workflows
• Incident triage, classification, and escalation procedures
• Network performance metrics and threshold monitoring
• Basic understanding of Zero Trust Architecture principles

Certifications:

Required (Must be current and unexpired throughout performance):

• CompTIA Network+
• CompTIA A+ or equivalent

Additional preferred certifications:

• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)

Compensation Range:

$115,000 – 135,000. This represents the typical compensation range for this position based on experience, location, and other factors. 

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. 

VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 12 paid federal holidays, flexible spending accounts, and a professional development reimbursement.

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.