Insurance Claims Supervisor (Voluntary Benefits)

Insurance Claims Supervisor (Voluntary Benefits) ManhattanLife Assurance Company of America – De Pere, Wisconsin, United States About this Position Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850. Over 175 years of successful operation demonstrate the company’s enduring history and reliability. The headquarters are in Houston, TX, and the company continues to expand nationwide. ManhattanLife provides employee benefits from day one, including health, dental, and vision plans, as well as flexible schedules, wellness programs, and professional development opportunities such as LOMA testing. Scope and Purpose We are seeking an Insurance Claims Supervisor for our Voluntary Benefits Division. In this role, you will oversee the daily operations of a team of claim examiners who process benefits payable under several group product types—both health and life. Your primary goal is to ensure the department reviews all claims accurately, promptly, and thoroughly, and to determine the action steps required to deliver an industry‑leading customer experience for claimants. Duties and Responsibilities Organize and improve documentation and procedures for training new employees. Accurately determine complex claim benefits payable based on medical records, contract language, and additional information needed to reach the appropriate decision in a timely manner, including both payment and denial of benefits. Ensure that all claims are assigned in a timely manner and to the appropriate claim examiner based on workload, claim volume, type of claim, and the examiner’s level of experience. Communicate with external and internal customers to obtain specific claim information to finalize claims and to explain claim handling. Review and respond to escalated claim inquiries, claim appeals, and complaints in a timely manner. Provide insights and recommendations for enhancements to claim processes, training procedures, system improvements, and auditing. Make appropriate referrals to other departments, including but not limited to legal, underwriting, and policyholder services. Minimum Qualifications Bachelor’s degree or equivalent relevant work experience in the insurance or finance industries. Knowledge, Skills and Abilities At least 3 years of financial transaction and/or claims handling experience in progressively responsible roles, including supervisory functions. Insurance designations preferred. Strong oral, written, and interpersonal communication skills; sound judgment; ability to think within a structured and compliant work environment while focusing on the customer. Demonstrated understanding of computer systems such as email, data entry, and Microsoft products, with proficient keyboarding skills. Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department and company attendance expectations. May be required to work overtime based on business needs. Travel Requirements This position may require light travel. Professional Development Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, type, and use a mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to the job at any time without notice. AAP/EEO Statement ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences and is committed to fostering an inclusive workplace. #J-18808-Ljbffr