Order Fulfillment Specialist

Who we are About The Black Tux We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time. About the Team In this role, you’d be joining the Order Fulfillment Team. The team’s mission is to ensure all customer commitments are met on a daily basis. You will also have interfacing communications with our customer care team to meet last-minute requests from our customers. This role heavily affects Outbound directly and works closely together. What You’ll Do To further this important mission, we are looking for a Order Fulfillment Specialist for our Order Fulfillment team based out of our Warehouse. This position will be responsible for preventing order delays and fixing inventory challenges. An ideal candidate will be an analytical thinker with great communication and leadership skills. As a Order Fulfillment Specialist, you will report to the Order Fulfillment Area Manager and ensure all products are shipped by their critical pull times. Work proactively to prevent order delays and problem-solve inventory challenges Communicate with our Order Fulfillment Team to yield on-time delivery and ensure that promise dates are met Continuously provide feedback to prevent issues from occurring and suggest process updates Be mindful of time-sensitive orders and provide a solution within a reasonable time frame Work together with Inbound departments to know when new styles and sizes are being received, repaired, and returned Search for Hot Items on the warehouse floor in Returns, Inspection & Damage locations Flag incoming orders to expedite the dry cleaning Process order kick-outs to verify the correct shipping method and items ordered Monitor put walls and fix issues to ensure orders are packed within 60 minutes Use Highjump to check for priority orders and expedite packing to meet critical pull times Execute End of Shift reporting daily Ensure all team members adhere to company SOP's and safety procedures Maintain TBT policies and cultural values Maintain a clean work area and address safety hazards with the maintenance manager Assist with picking, packing, and sorting, as needed during non-peak seasons Provide on-the-job training and support for new hires Promote continuous improvement throughout the organization Maintain positive and professional communication with the management team Understand and be able to learn industry-specific technology Position Requirements : May be required to work mandatory overtime or weekends as needed by the business to meet demands during peak and off-peak seasons Ability to lift, carry, push or pull up to 50 pounds in a physical environment Ability to stand, reach, walk, ascend/descend ladders or bend for extended periods of time throughout a shift, excluding breaks Sustained, repetitive arm/hand/finger movements for the handling, processing, preparation, repair of inventory and fulfillment of customer orders Who You Are 1-2+ years of experience as a warehouse associate and/or ambassador or similar role is required Bilingual a plus, but not required Experience with Warehouse Management Systems (WMS) and handheld devices (RF) Highly effective written and verbal communication skills Experience in a fast-paced, high-volume retail Distribution Center environment Analytical thinker; able to solve problems quickly and effectively Experience and complete understanding of Lean and 5S concepts are a big plus Apparel industry, menswear and/or startup experience a plus Excellent planning skills and ability to collaborate with all teams Great organizational skills with the ability to handle multiple tasks Working knowledge of MS Excel and Google Drive Perks and Benefits Competitive medical, dental, vision, and disability plans Option to participate in a 401(k) plan through Betterment Generous paid time off One Medical and Wellhub (Gympass) membership Free snacks & beverages Paid company-recognized holidays aligning with our holiday pay policy Employee engagement & cultural events Discounts on garment rental and purchases for you, your partner, and friends & family Bi-annual compensation review process $24 - $26 an hour The base salary range for this position will be $24-26/hour. Compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours. Diversity, Equity, Inclusion and Belonging We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States. 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