Network Operations Technician

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses .

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This position is based on-site at our Network Operations Center in Mobile, AL.

About the Role:

We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team. In this role, you will be the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include monitoring network performance, troubleshooting basic network issues, and providing excellent customer service.

What You'll Do:

• Create, update, and manage trouble tickets to ensure timely resolution of network issues

• Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems

• Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues

• Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues

• Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions

• Continuously monitor network performance using NOC tools to detect and respond to network events and alarms

Do You Have?

• High school diploma or equivalent

• Exceptional verbal and written communication skills, with a friendly and professional telephone manner

• Proficiency with typing and word processing, ensuring accurate and efficient data entry

• Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.

• Ability to actively listen, accurately document information, and manage call details.

• Strong attention to detail and problem-solving abilities

• Excellent customer service skills

Even Better:

• CCNA, CompTIA Network+, and CCENT certifications are preferred

• Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others

• Experience with handling a large volume of work in a fast-paced environment

• Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations

• Ability to work in a team-oriented environment and collaborate with various departments

Physical Tasks - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal (View email address on click.appcast.io) as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Network & Engineering

Pay Type Hourly