Work Based Learning Program Data Center Operations Technician

AWS Infrastructure Services Overview AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). Trainees will participate in our 12-month work and training program in our Lithia Springs, GA facilities. Physical Requirements Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Tolerance for working in non‑climate‑controlled environments with temperature fluctuations Eligibility and Sponsorship Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered. If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Persons (GovCloud may NOT be accessed from outside of the United States). Key Job Responsibilities Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on‑call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Successfully completing the 12‑month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones A Day in the Life Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided. About the Team AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines. Basic Qualifications High school or equivalent diploma Are 18 years of age or older Willingness to participate in shift rotations to support 24/7 data center operations Preferred Qualifications Knowledge of computer hardware components and operating systems Experience with Microsoft Office products and applications Experience managing work and priorities through a ticketing system and coordination with Manager STEM classes or vocational course curriculum education Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at USA, GA, LITHIA SPRINGS - 23.00 - 40.00 USD hourly #J-18808-Ljbffr