Service Foreman

Service Foreman

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Foreman. The Service Foreman exercises direct supervision of hourly personnel. Assists, when necessary, in diagnosis of mechanical difficulties, recommending needed repairs, greeting customers, writing repair orders and estimating the costs of repairs within set guidelines.

• Supervises service and maintenance technicians. Schedules and assigns work as required.
• Checks and reviews work in process and follow-up for completion as scheduled.
• Inspects and, if necessary, road tests vehicles upon completion of work.
• Administers warranty, keeping the Service & Maintenance Managers advised of all warranty in process. Assures that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
• Performs productive work as required.
• Informs Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Assists in maintaining a clean shop area and making sure that special tools and shop equipment are in proper operating condition.
• Keeps the Office Coordinator informed on shop bills which run over customer credit limits or will require his approval.
• Pre-plans parts requirements.
• Performs other duties as assigned by supervisor.

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Must have excellent communication and interpersonal skills.
• Must have good employee and customer service skills.
• Minimum four years' experience in related field, which should include a proven service background and knowledge of warranties.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled