Field Services Analyst

What We Offer Comprehensive benefits include medical, dental, vision, and life insurance. Retirement fund with matching contributions. Tuition assistance for qualifying team members. Employee assistance programs and discounts. What You'll Do Schedule: 12-hour shifts that rotate weekly (holidays required; on-call support required, as needed). Location: Huntersville Medical Center. Respond to and resolve service requests and incidents. Install, configure, and support end-user devices, peripherals, and software. Support hardware refresh and facility technology deployment projects. Perform root cause analysis and provide technical documentation when appropriate. Collaborate with Analyst II and Supervisor for escalations and complex issues. Provide basic technical training to end users and maintain accurate asset tracking and documentation. Participate in proactive support activities such as rounding in clinical and business spaces. Make hardware acquisition recommendations including helping users assess needs and provide any necessary quotes and purchasing guidance. Assist with the planning and acquisition of new and existing facilities concerning computing devices, monitors, and peripherals such as printers, scanners and related hardware. Maintain current knowledge of hardware, software and network technology and recommend modifications as necessary; and perform other duties of a similar nature as required. Maintain standard production levels and demonstrate professional competencies according to departmental policies and procedures. Assist in process and procedure enhancement and development. Comply with organization and department policies and procedures. All other duties as assigned. What We're Looking For Required: High School Diploma or GED. Must have reliable transportation Strong organization skills. Ability to work under general supervision. Ability to work accurately in high-pressure situations. Ability to communicate both verbally and in writing with users of varying levels of education and experience. Must stay current with advances in computing technology. Manual dexterity to use computer keyboards. Ability to travel between campus buildings and to remote facilities as needed Ability to handle on-call responsibilities as directed An affinity for providing exceptional customer service and continuous improvement. Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas. Preferred: CompTIA A+, preferred CompTIA Network+, Microsoft Certifications, preferred 4 Year/bachelor’s degree, preferred. 2 to 5 years of IT technical experience is preferred. Mobility to work in a standard office setting and to use standard office equipment, including a computer. Stamina to maintain attention to detail despite interruptions. Strength to lift and carry objects weighing up to 40 pounds. Job Opening ID 189403 #J-18808-Ljbffr Novant Health