IT Business Analyst

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs.

Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The IT Business Analyst will collaborate closely with the software engineering team, the IT Project Management Office (PMO), and business stakeholders across the Department of Aviation to translate business needs into actionable requirements, support solution delivery, and ensure successful implementation of IT initiatives. This role plays a key part in bridging technical solutions and business operations within the Department of Aviation.

Key Responsibilities:

• Act as a liaison between business stakeholders (airport operations, administrative units, and aviation partners) and the software engineering team to gather, document, and validate business requirements, workflows, data models, and functional specifications.
• Support the PMO with requirements management, process mapping, gap analysis, impact assessment, business case development, and test planning.
• Collaborate with engineers, QA/test teams, deployment staff, and end users throughout the software development lifecycle to ensure solutions meet business needs and comply with department and City standards.
• Facilitate workshops, interviews, focus groups, and working sessions to elicit and refine requirements; prepare user stories, use cases, acceptance criteria, and traceability matrices.
• Monitor project progress, flag issues and risks, support change-control procedures, and contribute to lessons-learned and continuous improvement initiatives.
• Analyze existing systems and data flows to identify opportunities for automation, optimization, and enhanced reporting; document findings for stakeholders.
• Translate technical solutions into business-friendly language and prepare clear documentation, dashboards, status reports, presentations, and training materials for technical and non-technical audiences.
• Promote a culture of collaboration, innovation, and customer focus within the IT team and across the Department of Aviation.
• Adhere to City of Philadelphia and Department of Aviation policies, including diversity, equity & inclusion, record-keeping, cybersecurity, and accessibility standards.

Required Knowledge, Skills & Abilities:

• Strong analytical skills with the ability to interpret complex business operations and translate insights into actionable requirements and process improvements.
• Experience in software development environments (Agile/Scrum, Kanban, or Waterfall) and familiarity with SDLC, requirement-gathering, test planning, user-acceptance testing, and deployment.
• Excellent written and verbal communication skills; able to engage with business stakeholders, technical teams, and senior leadership.
• Skilled in process mapping, data flow analysis, requirements documentation, user stories/use cases, acceptance criteria, and test case preparation.
• Ability to work independently and collaboratively; manage competing priorities, handle ambiguity, and deliver results in a dynamic environment.
• Proficiency with business-analysis and project-management tools (e.g., JIRA/Confluence, MS Visio, Excel, Power BI).
• Customer-service mindset: able to build relationships, understand stakeholder needs, and deliver high-quality outcomes that support organizational goals.
• Commitment to the mission of the City of Philadelphia and the Department of Aviation: driving efficiencies, delivering public value, and supporting safe, efficient aviation operations.

Qualifications

Preferred

Qualifications

:

• Bachelor’s degree in information systems, Business Administration, or related field (or equivalent experience).
• Prior experience in government, aviation, transportation, or large-scale IT environments.
• Certification in business analysis (CBAP, PMI-PBA) or project management (PMP, CAPM).
• Familiarity with airport operations, aviation business processes, or public-sector regulatory environments.
• Experience with data modeling, business intelligence tools (Power BI, Tableau), or process automation initiatives (RPA, workflow engines).

SECURITY REQUIREMENTS

• Obtainment of a Security Badge is a condition of employment. Must pass and maintain SIDA (Security Identification Display Area) and STA (Security Threat Assessment) clearance at the time of appointment and during tenure of employment.

Additional Information

Salary Range cannot exceed $70,000

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

The successful applicant will be required to submit to a fingerprint background check per CJIS policy.

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at View phone number on us.fitly.work or send an email to View email address on us.fitly.work.