Retail Sales Associate (New York)

Retail Sales Associate

Location: New York City - Times Square

Pay: $17.00 per hour + Commission + Daily Bonuses

About tm:rw

tm:rw is the home of innovation, a destination where people discover, try, and experience the world's most exciting technology, health, gaming, and lifestyle brands.

Our experience-led stores give the best brands in the world a stage to connect with curious, discerning consumers.

Our brand partner roster includes names like PlayStation, Whoop, Loop Earplugs, Devialet, and dozens more across tech, audio, health, and mobility. We don't just stock brands, we build platforms for them.

About the Role

As a Retail Sales Associate at tm:rw, you will play a key role in delivering unforgettable customer experiences. Engage with customers, provide expert product recommendations, and ensure every visitor leaves with a positive impression. Beyond sales, you’ll support the store’s operations, help maintain visual merchandising excellence, and contribute to a high-energy, customer-first environment.

Responsibilities

Customer Experience:

• Provide a warm welcome to customers and offer personalized product recommendations.
• Create a dynamic and engaging shopping experience through knowledgeable and friendly service.
• Maintain a visually appealing, clean, and organized store environment.

Sales & Service:

• Achieve and exceed sales targets while fostering long-term customer relationships.
• Process transactions efficiently and accurately.
• Demonstrate a deep understanding of products and effectively communicate their value to customers.

Operational Support:

• Assist with merchandising, product displays, and promotional activities.
• Support store operations, ensuring compliance with health and safety standards.
• Work collaboratively with the team to achieve business goals and uphold brand standards.

Qualifications

• Experience: Prior retail or customer service experience preferred.

Required Skills

• Customer-Centric Approach: Passionate about delivering best-in-class customer experiences.
• Sales-Oriented Mindset: Driven to meet and exceed sales targets.
• Communication Skills: Strong verbal communication with a team-oriented attitude.
• Adaptability: Comfortable working in a fast-paced, ever-evolving retail environment.

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