Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Broomfield, CO vacancy
$18.5 per hour
...City, State: Westminster, Colorado Pay: $18.50/hr The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND...SuggestedWork at officeShift workStonebridge Companies
Broomfield, CO2 days ago$20.54 per hour
...Friendly Front Desk Agent Wanted The hotel seeks a friendly front desk agent to work... ...be available to work weekends. This is a guest facing position and the individual must enjoy... ...for a discretionary quarterly "+1 Service" bonus. What You Will Do: Serve as...SuggestedPart timeLive inWork at officeImmediate startFlexible hoursNight shiftWeekend workDay shiftAfternoon shiftDrury Hotels
Broomfield, CO4 days ago- ...Hospitality Management - - Responsibilities: Operate the front desk and check guests in and out; Manage reservations and billing; Answer calls and route messages; Prepare room status and coordinate with housekeeping; Maintain lobby and ensure guest safety and service quality...Suggested
Stonebridge Hospitality Management
Westminster, CO4 days ago - ...Guest Service Agent Westminster, Colorado The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations...SuggestedWork at officeFlexible hoursShift workAfternoon shift
Stonebridge Companies
Westminster, CO4 days ago - ...Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests upon arrival; Verify guest credit and establish payment methods for accommodation; Keep accurate records of room availability and guest accounts using property management...Suggested
Stonebridge Hospitality Management
Westminster, CO2 days ago - ...Wingstop - 13644 Orchard Parkway Suite 100 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant...
Wingstop
Westminster, CO8 hours ago - As Guest Service Representative, you are the first and last impression on our guests. We are looking for someone to join our team from 2-10 and to fill in wherever else is needed. You are responsible for check-in, check-out, front desk operations, market sales and all other...Temporary workLocal areaImmediate startWorldwideShift work
IHG Hotels & Resorts
Broomfield, CO3 days ago - ...Responsibilities: Serve as the happy, helpful face of our hotel to guests entering and departing our front door; Perform front desk... ...problem resolution; Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service, and clean-up...
Drury Hotels
Westminster, CO2 days ago - ...Brandt Hospitality Group - 13719 Lincoln Street - Responsibilities: Greet and welcome guests upon arrival; Register guests to the hotel, verifying reservation and payment information; Answer and route calls; take guest messages; Promote the brand loyalty program and provide...Shift work
Brandt Hospitality Group
Thornton, CO4 days ago $18 per hour
...Olympia Hospitality Guest Service Representative We're more than just a team we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided...Temporary workWork experience placementLocal areaShift workThe Olympia Companies
Arvada, CO3 days ago- ...Job Description Job Description Guest Service Representative – Plant/Dry Store Reports To: Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy...Full timeShift work
Edit Co, LLC dba Tide Cleaners
Arvada, CO27 days ago - ...assist with basic office tasks You serve as the face of the communityensuring every interaction reflects Sunrise's hospitality and service standards. What we're looking for: High School Diploma/GED Strong customer service and communication skills...Work at officeShift work
Dignity Home Care Inc
Broomfield, CO3 days ago $23 per hour
...department and company needs Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment...Work at officeLocal areaFlexible hoursMeneses Law
Broomfield, CO3 days ago$15 per hour
...Membership Concierge I The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will...Hourly payFull timeTemporary workFlexible hoursLife Time Fitness
Broomfield, CO4 days ago$17.25 per hour
...Membership Concierge II As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our...Hourly payFull timeTemporary workFlexible hoursLife Time Fitness
Broomfield, CO4 days ago$18 per hour
...we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism... ...lives within 20 minutes or less from location. Excellent customer service skills with a friendly and warm demeanor. Strong verbal and...Hourly payPart timeFlexible hoursNight shiftWoodhouse
Broomfield, CO8 hours ago$17.29 - $20 per hour
Coal Creek Post Acute and Assisted Living is Hiring a Housekeeper! Schedule : Full Time: 7am-3:30pm Every Thursday off and every other weekend off At Coal Creek Post Acute & Assisted Living , we're committed to delivering personalized, compassionate care to...Hourly payFull timePACS Inc
Lafayette, CO3 days ago- Housekeeper | Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Housekeeper, you help create a clean, safe, and welcoming...Shift work
Dignity Home Care Inc
Broomfield, CO1 hour ago $17 - $18 per hour
...to create a clean and orderly environment for our residents and guests, ensuring that they are satisfied and ultimately furthering our... ...events including: socials, exercise classes, crafts, religious services, movie and family nights and much more. There is even a...Hourly payNight shiftCrossroads Trading Co., Inc.
Northglenn, CO4 days ago$18.5 - $21 per hour
...transactions recorded by other workers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly, service-oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel...Shift workNight shiftStonebridge Companies
Broomfield, CO3 days ago$19.91 - $29.22 per hour
...preparing, maintaining, and breaking down the breakfast area to ensure guests have a positive and welcoming dining experience. This role... ...the area clean and organized, and providing friendly guest service during breakfast hours. The position requires early morning availability...Part timeLive inImmediate startFlexible hoursNight shiftEarly shiftDrury Hotels Company, LLC
Broomfield, CO2 days ago- ..., and team members while meeting and exceeding Sunrise quality service standards. Responsibilities & Qualifications Job Description... ...our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall...Daily paidWork at officeLocal areaImmediate startShift work
- ...to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal... ...education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of...Full timePart timeFlexible hours
The Peaks at Old Laramie Trail
Lafayette, CO11 days ago - Job Description Job Description Come Join Our Team! Adara Living is a long term care facility located in Broomfield Colorado. We are currently looking to grow our housekeeping team as our resident census continues to grow. No experience necessary, we are...Full timePart timeReliefFlexible hours
BROOMFIELD SKILLED NURSING FACILITY AND REHA
Broomfield, CO24 days ago - Job Description Job Description Description: THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth ...Part timeWeekend work
Cogir Management, USA Inc
Broomfield, CO9 days ago - ...building. Other duties as assigned. There will be mileage compensation. Required Skills and Experience: Preferred customer service experience with residential or other clients Professionalism with coworkers and residents while working in and around the apartment...Part timeMonday to Friday
Summit Management Group, Inc.
Broomfield, CO13 days ago $19.29 per hour
...brand promise. The purpose of a ROOM ATTENDANT is to fully clean guest rooms for stay-overs and check outs, ensuring that brand... ...Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable...Immediate startShift workStonebridge Companies
Broomfield, CO3 days ago$17 - $21 per hour
Job Description Job Description Description: Housekeeper - Front Range Reports to: Housekeeping Supervisor Job Category: Hourly | Non-Exempt | Full-Time or Part-Time Salary Range: $17-$21/hour DOE Job Site: Foundry Front Range (Broomfield) Job...Hourly payFull timePart timeWork at officeNRT |Foundry Treatment Center
Broomfield, CO17 days ago$16 - $35 per hour
...Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning...Hourly payFull timeShift workWeekend workHilton
Northglenn, CO4 days ago$30 per hour
Are you a meticulous housekeeper with an eye for detail? I'm searching for a reliable and thorough individual to help maintain my home in Superior, Colorado. The ideal candidate will be responsible for cleaning general rooms, bathrooms, the kitchen, doing dishes, and tackling...Hourly payHousekeeper.com
Superior, CO25 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches