Front Office Manager

Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full‑service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. Your Role Lead Front Office operations and set the tone for a memorable "Wanderlust" guest experience Deliver personalized, engaging service and model exceptional hospitality on the floor Assist with guest check‑ins, ensuring accurate information, credit authorization, and fulfillment of special requests Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences Proactively resolve guest concerns and "WOW" guests through effective service recovery Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement Recruit, interview, and develop Front Desk and Bell team members Support team growth through coaching, performance reviews, career development, recognition, and engagement programs. Ensure brand standards, SOPs, and system accuracy are consistently maintained Foster a positive, inclusive workplace culture that supports engagement and retention Lead daily briefings and shift handovers to align teams on priorities and VIPs Oversee daily Front Office operations to ensure smooth and efficient service delivery Maintain accuracy in PMS, POS, and reservation systems Schedule staff effectively based on forecasted occupancy and business needs Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance Support the hotel’s financial performance by managing labor costs and expenses Oversee cash handling procedures, audits, and compliance with internal controls Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming Support loss prevention initiatives Interact with all hotel staff in a professional and supportive manner Perform other duties as required to support hotel operations and memorable guest experiences Qualifications 3–5 years experience leading a Front Office team in a service‑focused hotel or resort environment Available to work a flexible schedule to include nights, weekends and holidays based on business needs College degree preferred A passion for hospitality and boutique‑style service A strong desire to make an impact on other people An outgoing and engaging personality Strong leadership with a hands‑on, people‑first approach Ability to balance guest experience with operational and financial goals Strong computer skills, and experience with PMS systems Excellent verbal and written communication skills Ability to work in a fast‑paced setting Compensation Salary range: $60,000.00 – $64,000.00 per year. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Dormont Manufacturing Co