Member Service Advisor

Location: Hudson River Tennis Club - 300 Vesey Street

Reports to: General Manager

Rate: $25/hr Full-time or Part-time, hourly

Overview:

We are seeking a full-time outgoing, hospitality-focused Member Service Advisor to oversee day-to-day operations and ensure the smooth day-to-day functioning of Hudson River Tennis Club. The ideal candidate is a tennis enthusiast with excellent organizational abilities who thrives in a high-touch hospitality-oriented setting.

Responsibilities:

• Greet members and guests, providing exceptional customer service
• Manage court reservations, scheduling, and member inquiries
• Process payments, memberships, and other transactions
• Ensure courts are properly maintained and prepared for play
• Monitor facility cleanliness, including light cleaning of front desk, lounge, and courts
• Enforce club policies and ensure a positive environment for all members
• Handle minor maintenance tasks or report larger issues to management
• Track inventory of supplies and notify management when orders are needed
• Assist as needed with events, or special projects
• Open or close the facility, ensuring all security protocols are followed

Qualifications:

• Knowledge of tennis is preferred
• Strong customer service, organizational, and problem-solving skills
• Reliable, responsible, and able to work independently
• Comfortable with basic technology (booking software, phone, email)
• Prior experience in a club, gym, or hospitality setting is preferred
• Ability to multitask and handle a fast-paced environment
• Must be able to lift and carry at least 50 pounds.
• Must be able to stand or sit for long extended periods of time.
• Must be comfortable with repetitive motions (such as walking, bending & standing).
• Must have full schedule availability.