Charter Operations Specialist

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ERaircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crewoperateacross the globe,365 daysa year. These team members are supported by dedicated professionals out of our corporate office - including ourstate-of-the-artOperations Control Center and world-class Maintenance Operation -locatedat AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility isrequiredto meet the needs of our business and will require evening and weekend availability when needed. Gridiron expects its employees to conduct business honestly and ethically wherever operations aremaintained. We strive to improve our services, products, and processes consistently and willmaintaina reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere tohigh standardsof business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders. SUMMARY The Charter Operations Specialist role directly supports the success of Gridiron Air charter operations by ensuring nothing is left tochance,and all details have been managed. This unique rolecombinesclient-facingrelationshipsandlogisticsto support the delivery of excellence and consistently meet and exceed client expectations. The position will be basedonsitein the Gridiron Air Operations Control Center and will provide advancedplanning and day-of-charter executioncoordinationofallGridiron Air charter missions.They willbe responsible forensuringall requiredaircraftand passenger support servicesarecontracted, scheduled, anddelivered.Whenneeded,therole may alsofunction as the onsite OperationsRepresentative asrequiredduring periods ofhigh demand or staffing disruption.This position is a DOT safety-sensitive position and is subject to Gridiron Air DOT Drug & Alcohol prevention program testing requirements. GENERAL DUTIES Charter Operations Planning Serve as dedicatedPoints-of-Contact(POC) for each charter operation. Liaison between sales and client contactensuringall contractual agreements are included in trip planning. Create and present trip briefs to clients and internal teams. Conductspre-flight briefing calls with all relevant stakeholders. Drive clarity and ensure all required stakeholders are aware of contract requirements and key deliverables. Schedule and confirmall required vendors / service providers(FBO handling, ground transportation , catering, branding, parking, lavatory servicing,aircraftcleaning,aircraftde-icing, etc.)to fulfill all aspects of contracted services for the respective charter operation. Own service delivery andlogisticsplanning for all Gridiron Air charter operations. Coordinates with the AMT andinflightto manage GSE provisioning andlogistics andas needed. Proactivelyidentifyrisk-to-plan andprovide service recoveryrecommendationsas necessary. EnsureOCC systemshasbeen updated to provide all Gridiron Air Team Members with all pertinent information relating to the trip. Day-of Charter Operations Provide OCC-based day-of-charter operation coordinationand drive execution against plan. Own day-of-charter operational coordination for all flightsoperatingduring their assigned shift. Providereal timeupdates and proactiveday-of-chartercommunicationtoGridiron Airclients asrequired. Monitor passenger check-inand handling by onsite service providers and Gridiron personnel. Support and manage last minute "no shows" and "go shows",update passenger manifests asrequired, and ensure required security checks areaccomplishedbefore allowing the passenger to board Gridiron Airaircraft. Plan and prepare for flawless execution of charter operationsandlogistics, proactively managing all details andtimelines. Ensure allresources (personnel, facilities, and equipment) are in place to supportcharter operationsrequirements. Enable on-time departures byensuring all vendors / service providers aredelivering oncontracted services and meeting operational timelines. Track completionand contract fulfillmentof required vendors / service providers(FBO handling, ground transportation , catering, branding, parking, lavatory servicing,aircraftcleaning,aircraftde-icing, etc.)toensure delivery ofall aspects of contracted services for the respective charter operation. Proactively communicating duringcharter operations toidentifyproblems early, manage disruption, and ensure continuity of client service and contract expectations. Responsible for smooth and consistent excruciation of assigned charter operations. Provide day-of-charter HAZMAT acceptance consultation and/or subject-matterexpertiseasrequired. Function as the Complaint Resolution Officer (CRO) during Gridiron Air charter operations. Record data andmaintainrecordsin support of Gridiron Air service andlogisticscontract adherence andvendor / service provider management. Aim for flawless execution of all logistics, handling operations, and day-of-charter timelines Assistsin proper reporting of safety hazards as discovered. Assistsflight crew and OCC in resolvingCharter Operationsissues/discrepancies during trip irregularities. Providetimelyupdates to clients on flight status, changes, or requirements. Other Requirements Fulfill the role of onsite Operations Representative asneeded. Must be willing to hold over beyond scheduled hours when needed. Function as Ground Security Coordinator asrequired. All employees are expected to be well-versed in the Gridiron Air Safety Management System (SMS). They should be proficient in carrying out duties in line with their training and participation in the SMS. Moreover, they are encouraged and supported toidentifyand report safety hazards, detect safety shortcomings, and voice safety concerns within the operation, thus promoting a proactive safety culture. May perform other responsibilities as assigned based on business needs and shifting company priorities. QUALIFICATIONS Minimum of2years’ experience (Charter Operations,Inflight Operations,Ground Operations, and/or Vendor or Service Provider Operational ExecutionExperience). High School or GED equivalentrequired,bachelor'sdegree a plus Knowledge of Part 121 Operations ProficiencywithMicrosoft Office and Airline Operational applications. Proven written and verbal communication skills Results-driven mindset with a proven ability to be inquisitive andidentifyand implement process improvements. Strong motivation and leadership skills with the ability to lead and influence people Strong organizational, interpersonal and communication skills Domestic & International travelup to25% of the time Mustpossessa valid, unrestricted U.S. Passport with the legal right to travel domestically and internationally without restrictions. Exerts up to50lbs. of force occasionally and/or a negligible amount of forcefrequentlyor constantly to lift, carry, push, pull, or otherwise move objects, including the human body.involvessitting most of the time but may involve walking or standing for brief periods of time. Must be flexible to work all shifts, Including evenings, weekends, and holidays. Must possess and maintain a valid, unrestricted driver’s license with a clear driving record; this position supports Operations Control functions and requires operating a motor vehicle, so a valid license and driving record free of violations are required as a condition of employment and may be subject to periodic motor vehicle record (MVR) checks. WORKING CONDITIONS The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. While performing the duties of this job, the employee will primarily work in an office setting. Occasionally, the employee is exposed to outside weather conditions which may include wet and/or humid conditionsand extreme heat and cold. When working outside the office, the noise level in the work environment is often loud. Occasional travel may berequired( PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be madeforqualified individuals with disabilities to perform the essential functions of this role.While performing theduties of this job, the employeeis required tospeak, write, and understand English. Employees must also adhere to Gridiron Air's Drug and Alcohol policies. Gridiron Air LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr