Operations Manager

As an employee at Lime Media, you will be part of a fast-growing organization that values giving back, believing in something greater than yourself, and a never-ending quest for excellence. We bring imagination to life by customizing vehicles and other cool stuff to create marketing experiences nationwide. If you love working with creative, passionate people in a fun and winning environment, then this is the place for you!

Role Summary

The Operations Manager keeps materials, parts, people, facilities and shipments moving so Lime Media's fabrication teams can build on time and on budget. This leader owns four areas (Operations/Training, Shipping & Receiving, Parts/Procurement, and Facilities) and extends that support to our second location.

This is primarily a leadership role: setting direction, priorities and expectations for two supervisors and the Facilities team, then holding the teams accountable to results. The manager stays close to the floor and steps in hands-on when needed, but most of the work is planning, coordinating and developing people.

The Operations/Training team prepares our downstream internal clients, Tour Managers and Activation Managers, to set up each project correctly on site. Getting that handoff right is central to the success of every activation.

Role at a Glance

Direct reports

Parts/Shipping & Receiving Supervisor, Operations/Training Supervisor, Facilities (1-person department)

Indirect reports

Shipping & Receiving and Parts/Procurement staff; Trainers

Locations

Main facility, Rockwall, TX 75032 (primary), and our second location, also in Rockwall (shared support, regular on-site presence)

Key partners

Tour Managers, Activation Managers, Project Management, XM Fabrication, LED Fabrication, Finance/Accounting, vendors and carriers

Employment type

Full-time, exempt, on-site

Key Responsibilities

Leadership across all teams

• Lead, coach and evaluate two supervisors (Parts/Shipping & Receiving and Operations/Training) and the Facilities team member
• Set weekly direction and priorities based on the production schedule and upcoming install and ship dates
• Define clear expectations, goals and KPIs for each team and hold supervisors accountable to them
• Support supervisors on hiring, scheduling, performance and development of their staff
• Build cross-training so no single person is a point of failure
• Own budgets, labor hours and overtime across all four areas
• Drive continuous improvement: document processes, run root-cause reviews on misses, and track fixes to closure
• Step in hands-on during peak periods or when a team needs support

Operations and Training

• Through the Operations/Training Supervisor, ensure Tour Managers and Activation Managers are trained to set up each project correctly on site
• Make sure every project has setup documentation, instructions and training completed before it ships
• Set standards for how Trainers run Tour Manager and Activation Manager training, including hands-on mock setups where needed
• Gather feedback from Tour Managers, Activation Managers and field issues, and feed lessons back into training and fabrication
• Partner with Project Management and Fabrication leads so training is scheduled early in the project timeline

Shipping and Receiving

• Through the Parts/Shipping & Receiving Supervisor, oversee inbound receiving, inspection and put-away of materials and client items
• Ensure outbound shipments, crating, packlists and load-outs for events and installs are planned and on time
• Manage key carrier, freight and courier relationships
• Hold the team to packlist accuracy before anything leaves the building
• Oversee damage claims, returns and post-event inbound of assets

Parts and Procurement

• Oversee purchasing for job materials, hardware, consumables and shop supplies against project budgets
• Ensure parts-room inventory, reorder points and stock accuracy are maintained
• Own key vendor relationships and negotiate on price, lead time and quality
• Make sure long-lead and late items are expedited and risks flagged to Project Management early
• Keep purchase records and job costing accurate for Finance

Facilities

• Directly manage the Facilities team member's schedule, priorities and workload
• Maintain a preventive maintenance plan for buildings, equipment and grounds at both locations
• Prioritize repair and work requests from across the company
• Manage facility vendors and contractors (HVAC, electrical, janitorial, waste, security)
• Support safety, compliance and inspection readiness for both facilities

Sunny location

• Coordinate deliveries, transfers and material moves between the main facility and Sunny
• Make sure receiving, shipping and parts support at Sunny follow the same standards as the main facility
• Maintain a regular on-site presence at Sunny and act as the operations point of contact there
• Plan staffing and coverage so both locations are supported during peak build and load-out periods

How Success Is Measured

Area

Measure

Target

Shipping

On-time outbound shipments

98% or better

Shipping

Packlist accuracy (no missing items at destination)

99% or better

Procurement

Materials on hand by build start date

95% of jobs

Procurement

Purchases within job budget

95% of POs

Parts

Inventory accuracy at cycle count

97% or better

Training

Tour Managers and Activation Managers trained before project ships

100% of projects

Training

On-site setup issues traced to training gaps

Downward trend each quarter

Facilities

Preventive maintenance completed on schedule

95% or better

Facilities

Unplanned downtime from facility or equipment issues

Downward trend each quarter

Sunny

Missed or late inter-site transfers

Zero repeat misses

Team

Overtime and labor hours vs. plan

Within budget

Qualifications

Required

• 5+ years in operations, logistics, supply chain or production support, with 3+ years managing teams
• Experience leading through supervisors: setting expectations, coaching and holding leaders accountable
• Background overseeing shipping/receiving, purchasing or inventory in a manufacturing, fabrication or event environment
• Working knowledge of freight, carriers, crating and LTL/FTL logistics
• Experience building training programs for internal or external customers
• Comfortable with ERP, inventory or purchasing systems, plus Excel or Google Sheets
• Strong communicator who can work across Tour Managers, Activation Managers, Project Management, Fabrication and Finance under tight deadlines
• Able to travel regularly between the main facility and Sunny
• Valid driver's license

Preferred

• Background in experiential marketing, exhibits, scenic, signage, touring or custom fabrication
• Facilities or maintenance management experience, including managing contractors
• Familiarity with job costing and project-based purchasing
• Forklift certification and OSHA 10 or 30
• Experience with project tracking tools
• Lean, Six Sigma or Scrum training

Working Conditions

• On-site role split between the shop floor, warehouse, docks and office
• Regular travel between the main facility and Sunny
• Must be able to lift up to 50 lbs and stand or walk for extended periods
• Occasional early, late or weekend hours around load-outs and event deadlines

Our Values

Limeaides live our core values: Love, Accountability, Evolution (L·A·E) . Our brand promise to clients is Pace & Peace. Pace means quick-turn, timely and apprised. Peace means the expertise and discipline to protect the work.