Public Safety Dispatcher II

Salary : $70,139.04 - $85,254.00 Annually
Location : Chino Police Department, 5450 Guardian Way, Chino, CA
Job Type: Full-time
Job Number: 202500028
Department: Police Department
Opening Date: 06/12/2025
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: CPPEA


Job Description
Offering Excellent Benefits

$2,599.32 Monthly Benefit Bank for Health Insurance

155 Holiday Hours per Fiscal Year (can be converted to pay)

$10,000 Lateral Hiring Incentive $5,000 at time of hire and $5,000 upon completion of probation

This position will remain open until filled.

The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher II. To qualify for this position, applicants must have one (1) year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system, or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within the last year (from date of application).

The Police Department's Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state of the art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association.

Typing Requirement: This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. Applicants, including internal candidates, must provide a valid typing certificate showing net words per minute. Certificates must be from an accredited school or agency, dated within the past 12 months, and must be attached to your application or submitted to Human Resources prior to your interview date. Online test results are not accepted.
Applications without a valid certificate will not be considered. For details, visit our Typing Certificate Requirements page.

Definition:
Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned.
Duties/Responsibilities
Public Safety Dispatcher II's are required to be able to dispatch emergency and non-emergency calls to either Police or emergency services personnel out in the field. Promotion to this level is not automatic and requires an evaluation by management of an incumbent's skill and performance levels. This is a civilian position.


Essential Functions:

• Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary.
• Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.
• Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.
• Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.
• Train, supervise, and advise Public Safety Dispatch personnel when providing temporary relief for Public Safety Dispatch Supervisor as assigned.
• Provide temporary and vacation relief for other staff as necessary.
• Work mandatory overtime as assigned.
• Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations.
• Interact with various federal, state, and local databases to support filed units with investigations.
• Monitor and operate a variety of sensors such as CCTV cameras and Licensed Plate Readers to provide real time information to field units.
• Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
• Maintain prompt and regular attendance.
• Perform all duties within the context of the City's Mission Statement and Organizational Values.

Qualifications
Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes:

Education:

• High School Diploma or G.E.D.

Licenses/Certifications:

• Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date.

• Possession of certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable (required for part-time/on-call staff).

Experience:

• One year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system; or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one year of the application.
• Experience with SunGard/OSSI CAD system (desirable).

Knowledge of:

• Related office methods and procedures, record keeping system, forms, correspondence, reports, and other materials common to operation of a Police department.
• Police and/or emergency service dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
• Agencies involved with Police activities.
• Penal Code, Vehicle Code, and the local municipal code.
• 911 System and Deaf Translation System.
• Computerized systems used in municipal law enforcement agencies.

Ability to:

• Understand and follow verbal and written instructions.
• Follow standard broadcasting procedures and rules.
• Use a wide variety of codes and computer commands.
• Read and interpret street maps.
• Work safely and efficiently.
• Deal tactfully and courteously with internal and external customers.
• Use correct English grammar, punctuation, and spelling.
• Establish and maintain cooperative working relationships.
• Communicate clearly and concisely, both orally and in writing.
• Work various shifts.
• Work mandatory overtime as assigned.
• Operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently.
• Respond to emergency and problem situations in an effective manner.
• Understand, explain, and apply policies and procedures.
• Dispatch Police and other emergency units quickly and effectively.
• Speak precisely.
• Work under pressure and exercise good judgment.
• Effectively communicate and elicit information from upset and irate callers.
• Work with minimum supervision.
• Learn and apply supervisory skills, such as analyzing and solving work-related problems, assigning work, and training and supervising personnel.
• Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information.

Training/Safety Requirements:

• Job specific training will be provided according to class specification during work hours.

Special Requirements

• Must be at least 18 years of age at the time of application.
• Work rotating shifts, weekdays, weekends, evenings, and holidays; hours/days will be adjusted as needed.
• Report immediately to work for emergency coverage and to other facilities than the Police Department.
• Successfully pass a practical test (may be required).
• Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review.

Physical Profile:
Category I - Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications.

Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by a lack of duties involving strenuous activities.

Physical Requirements

• Reaching: Reaching above the shoulders to place and/or retrieve objects.
• Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day).
• Color Vision: Ability to identify and distinguish colors.

Details:
Department/Division: Police/Dispatch
Reports To: Public Safety Dispatch Supervisor

Employee Unit:
Chino Police Professional Employee Association (CPPEA)

IMPORTANT INFORMATION

The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at View phone number on click.appcast.io. Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice

For questions regarding this recruitment, please contact Human Resources Analyst/Risk Management Analyst, Genevieve Hughes at or View phone number on click.appcast.io.
The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit.
01


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02


This position requires the ability to type 40 net words per minute, with no more than 10 errors. If you are selected to interview for this position you will need to provide a valid Typing certificate at the time of your interview. Please check the instructions on the City of Chino Employment page for information on how to obtain a valid typing certificate. Please select one of the following:

• I acknowledge that a valid typing certificate showing 40 net words per minute, and dated within the past year, will be required of me should I be selected to participate in an interview.
• I have attached the required typing certificate, dated within the last 12 months, showing 40 net words per minute, with less than 10 errors.
• I currently work for the City of Chino in a position that requires typing at 40 words per minute.
• I am not able to meet this typing requirement.

03


Are you currently working at another agency as a Public Safety Dispatcher, or have you worked as a Dispatcher with another agency within the past 12 months?

• Yes
• No

04


If your answer to question #3 was "Yes", what is the name of the agency? Please type N/A if non-applicable.
05


While not required, successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable. Do you currently have a certificate verifying a successful completion of a P.O.S.T. Basic Dispatch Academy?

• Yes
• No

06


To qualify for this position, you are required to have at least one (1) year of current full-time experience operating a Public Safety Computer Aided Dispatch (CAD) system; OR have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire, within one year of this application. Do you meet this requirement and is this reflected on your job application?

• Yes
• No

07


Please select your level of experience operating a Public Safety Computer Aided Dispatch (CAD) system:

• Less than 1 year
• 1 - 2 years
• 2 - 5 years
• 5 or more years
• I have no experience

08


Experience with SunGard/OSSI CAD system is desired for this position. Do you currently have this experience?

• Yes
• No

09


This position requires you to work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). Are you available to work this schedule?

• Yes
• No

10


Were you referred to this position by a current City of Chino Employee?

• Yes
• No

11


If your answer to Supplemental Question #10 was "Yes," and you were referred by a current City of Chino employee, please enter the employee's name here:
Required Question