Remote Service Delivery Strategy & Transition Lead
Mercury Technologies, Inc.
San Francisco, CA
- Remote job
Mercury Technologies, Inc. seeks a Senior Customer Support Service Delivery Program Manager to lead strategic CX transitions across a dispersed set of delivery models. The role emphasizes expanding and optimizing our BPO partnership while guiding transitions between incubation, Core Support, and outsourced partners. You will partner with Workforce Management, Enablement, QA, and Support teams to plan capacity, training, and readiness, ensuring customer outcomes and cost efficiency. #J-18808-Ljbffr Mercury Technologies, Inc.
Vacancy posted 4 days ago
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