Quality Control Supervisor

Overview All locations eligible, in-person facility requirement. Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below. As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You will play a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to: Responsibilities Coordinate and support day-to-day activities of QC Specialists across all processing workflows Monitor QC activity in real time to ensure compliance with internal procedures, data security requirements, and certification standards Create daily pull lists for non-automated QC functions Identify quality issues, discrepancies, and non-conformities; initiate immediate containment actions and escalate as needed Support root cause investigations by gathering data, documenting findings, and collaborating with the QC manager and operations teams Ensure proper documentation, system updates, and audit trails are completed accurately and consistently by QC specialists Provide guidance, training, and day-to-day coaching to QC specialists to improve performance and consistency Track and communicate daily and weekly quality trends, risks, and performance concerns to the QC manager Assist in implementing process updates, procedural changes, and quality initiatives directed by the QC manager Other duties as assigned by Quality Control Manager Experience and Education Requirements High school diploma or GED Minimum one year of EPC experience Experience using computer software such as Outlook, Excel, Word, etc. Knowledge of all EPC processing departments Knowledge of EPC’s policies and procedures Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation. Experience and Education Preferred EPC Quality Control experience Familiarity of ISO Standards Benefits Competitive pay 401K with matching contributions Immediate PTO eligibility and paid holidays Full medical, dental and vision benefits for you and your family Company sponsored short-term, long-term disability & life insurance plans Extensive training and development programs Company volunteer opportunities An exciting career where every day is different A dedication to balance work/life and a holistic approach to employee support. EPC Veteran Advantage Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment. Equal Opportunity Employer and E-Verify We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information. #J-18808-Ljbffr