Store Leader: People, Service & Sales Growth

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Brief Description Assistant Store Manager General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts foster passion for sporting and fashion goods, meeting the needs of our customers while ensuring every area of the store is engaged. Assistant Store Managers are accountable for all aspects of store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service through expertise on Lids’ products and services. Principle Duties & Responsibilities People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present. Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow‑up when Store Manager is not present. Administer the progressive steps of discipline, including verbal and written warnings in the absence of the Store Manager. Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards. Responsible for scheduling and staffing the store, including calling in associates to work during unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals, and conduct regular follow‑up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates’ compliance with established company policies, procedures and guidelines, including safekeeping of inventory, funds, and property. Other duties as assigned. Customer Experience Lead, execute and assist in implementing Lids’ selling strategy to achieve key performance indicators (KPIs) and sales targets while delivering exceptional customer service. Resolve customer feedback and address issues immediately, including escalations and urgent requests, aiming to “make it right” for customers. Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when live in‑store. Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with the Company Dress Code Policy. Operations Execute operations‑focused company‑level directives, promotions, and initiatives. Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying functionality, facilitating updates and maintenance, or ordering repairs as needed. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, and replenishing store supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Prepare the store for inventory audits and support them as needed to confirm inventory accuracy. Open and close the store as required following the procedures in the Operations P&P Manual. Product & Inventory Management Protect company assets within LIDS Retail policy guidelines. Assist in preparing store work schedules that provide proper coverage while staying within wage control guidelines. Follow all policies to accurately manage inventory, including receiving, transferring, completing price changes, and conducting product counts. Strategically organize the back‑room to maximize efficiency, optimizing product placement and space. Execute optimal layout and visual merchandising strategies, managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day‑to‑day visual merchandising and store actions. Execute special pricing signage and promotional presentation adjustments during operating hours. Job Required Knowledge & Skills Demonstrated ability to produce sales results while minimizing loss. Strong interpersonal skills and ability to communicate verbally in a clear, professional manner. Ability to work unsupervised. What We Offer Comprehensive medical, dental, and vision coverage. Retirement plan with company match. 100% employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program. Paid Time Off. Generous employee discount and exclusive perks. Ongoing career development, including discounted secondary education courses. A collaborative, innovative, and team‑oriented work environment. Early Wage Access options to provide added financial flexibility. Uncapped monthly bonus potential. Physical Demands & Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand during shifts. Ability to frequently walk during shifts. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently observe the store visually and read written or digital information. Ability to frequently operate a computer and mobile Point‑of‑Sale system, and manipulate related software programs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Reports To Store Manager Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Equal Employment Opportunity We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We use this information for human resources and business management purposes, including identifying and evaluating candidates, and maintaining recruiting and hiring records. Additional information may include government‑issued identification numbers, work authorization, emergency contact information, and other employment‑related information. Accessibility Assistance Applicants who require accessibility assistance to submit an application may email View email address on click.appcast.io. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids. #J-18808-Ljbffr Lids