Guest Services Representative - Full-Time

Job Description

Job Description

Join the Hampton Inn & Suites team as a Guest Services Representative, where you'll be the friendly face and helpful voice that welcomes our valued guests. In this full-time role, you'll make a meaningful impact every day by delivering exceptional service, resolving issues, and ensuring each guest's stay is memorable. Our commitment to your growth includes comprehensive medical benefits and a 401(k) plan to help secure your financial future. Plus, with the Go Hilton Travel Discount Program, you and your loved ones can explore Hilton properties worldwide at exclusive rates.

At Hampton by Hilton, we prioritize taking care of our team members just as they take care of our guests. We foster a collaborative environment where your ideas are valued, and your career can flourish. If you're passionate about hospitality and eager to contribute to a company that values your well-being and professional growth, we're excited to meet you. Let's create memorable guest experiences together while you enjoy the rewards of working with a company that invests in you. Compensation:

$17 - $18 hourly

Responsibilities:

• Welcome guests with a warm smile and ensure a seamless check-in and check-out experience.
• Respond promptly to guest inquiries, providing accurate information and personalized recommendations.
• Resolve guest issues with empathy and efficiency, ensuring a positive outcome for all parties involved.
• Coordinate with housekeeping and maintenance teams to guarantee rooms are ready and in top condition.
• Maintain a clean and organized front desk area, reflecting our commitment to excellence.
• Assist guests with transportation arrangements and local area information to enhance their stay.
• Process payments accurately and handle cash transactions with integrity and attention to detail.

Qualifications:

• Must be able to communicate effectively among the Front Desk department, as well as Housekeeping and Maintenance, to ensure the smooth operation of everyday business.
• Prior hotel experience preferred, but not necessary. We are willing to train the right person!
• Ability to adhere to company policies and procedures as outlined in the company handbook and/or rules implemented by property management.
• Reliable transportation is a must, and weekend availability is as well.
• Willingness to cross-train into other departments to help keep our guests happy!
• Knowledge of the area, local attractions, and events is ideal.
• Punctuality and reliable attendance for your shifts are crucial.

About Company

At Hampton by Hilton, we believe in taking care of our team members just as they take care of our guests. We offer comprehensive medical benefits, ensuring employees have access to quality healthcare and wellness programs. Our 401(k) retirement plan helps team members build a secure financial future with competitive contributions. Additionally, through the Go Hilton Travel Discount Program, employees and their loved ones can enjoy exclusive savings on stays at Hilton properties worldwide, making travel more affordable and enjoyable.

Join our team and experience the rewards of working with a company that values your well-being, financial security, and love for travel!