Field Service Representative

Description

A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems. Responsibilities: Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely. Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices. Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid. Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives. Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems. Capable of reading applicable drawings and technical manuals. Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams. Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements. Travel 25%-75% Other duties and responsibilities within the scope of position as needed or assigned Requirements Bachelor’s degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment Some energy industry experience preferred, but not required Ability to understand and comply with all customer and EPC Power safety policies. Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus. Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%) Strong problem-solving and troubleshooting skills Ability to work well within a team and clearly communicate technical progress and challenges Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required. Must possess or be able to obtain a US Passport with 3 months of employment Possess a valid driver’s license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner. Desired Skills: Experience with AutoCAD Electrical Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming Experience with CANBus and Modbus Communication Hands on lab skills, prototyping, testing, and cable harness fabrication Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ Experience commissioning multi-MW energy projects Experience with typical commercial and industrial electrical power (480Vac, 3p) Benefits: 401(k) Matching Health Insurance Dental Insurance Vision Insurance Disability Insurance Employee Assistance Program Flexible Spending Account Life Insurance Paid Time Off Tuition Reimbursement EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.