Director of Technology Services & Practice Leadership

Job Description

Job Description

Director of Technology Services & Practice Leadership

Suburban Philadelphia, PA | Hybrid and Onsite

Are You This Leader?

People follow you because of how you lead—not because of your title.

You build trust with executives, create clarity for your team, and consistently deliver results.

You're equally comfortable discussing business strategy with a CEO as you are coaching managers, improving operations, and solving client challenges.

If you enjoy building high-performing teams, improving how organizations operate, and leading with accountability, we'd like to meet you.

The Opportunity

We are a well-established technology consulting and managed services organization serving mid-market clients throughout the Philadelphia region. We are looking for an experienced leader to own our Technology Services practice — its people, operations, client experience, and financial performance. You'll lead approximately 25 professionals while partnering directly with the CEO to scale the business and strengthen our market position.

This is an opportunity to lead a successful practice—not fix a struggling one.

What Makes You Successful

You:

* Lead with confidence, clarity, and accountability.
* Earn trust with executives and become a valued business advisor.
* Develop people and build strong, high-performing teams.
* Create structure through processes, metrics, and operational discipline.
* Address difficult issues directly and constructively.
* Balance client success, employee engagement, and business performance.

Key Responsibilities

Practice Leadership

* Own practice performance, including revenue, gross margin, service quality, and team results.
* Translate company strategy into measurable priorities and execution plans.
* Improve service offerings and operational effectiveness.

Service Delivery

* Ensure projects and managed services are delivered on time, on budget, and with exceptional quality.
* Oversee resource planning, utilization, delivery governance, and client escalations.

Operational Excellence

* Improve processes, reporting, KPIs, and operational visibility.
* Use data to drive better execution, efficiency, and profitability.

People Leadership

* Coach, mentor, and develop leaders and technical professionals.
* Build a culture of ownership, urgency, continuous improvement, and accountability.

Client Leadership

* Maintain executive relationships with strategic clients.
* Partner with Sales and Account Management to improve retention and identify growth opportunities.

Executive Collaboration

* Work closely with the CEO and leadership team on strategy, forecasting, financial performance, and organizational growth.

What Success Looks Like

First 90 Days

* Build relationships with the team and key clients.
* Understand the business, delivery model, and opportunities for improvement.
* Begin implementing operational improvements.

Within the First Year

* Stronger delivery performance and operational discipline.
* Improved client satisfaction and profitability.
* Better alignment across sales, delivery, and leadership.
* A culture recognized for ownership, accountability, and execution.

What You Bring

* 7-10+ years leading technology services, consulting, or managed services organizations.
* Experience managing consulting or project delivery teams.
* Strong business, operational, and financial acumen.
* Proven ability to improve performance while developing people.
* Executive presence with the ability to build trusted client relationships.