Automotive Technical Services Associate
Premium Guard Inc. (PGI)
Position Summary The Automotive Technical Services Associate serves as the first point of contact for customer and internal technical product support. This role assists professional technicians, DIY customers, distributors, retailers, and internal teams with product troubleshooting, installation questions, application confirmation, product operation, and general technical inquiries related to automotive aftermarket replacement parts. The Associate gathers technical information, documents customer interactions, resolves routine technical issues, and escalates complex concerns to the appropriate departments. The Automotive Technical Services Associate serves as the first point of contact for customer and internal technical product support. This role assists professional technicians, DIY customers, distributors, retailers, and internal teams with product troubleshooting, installation questions, application confirmation, product operation, and general technical inquiries related to automotive aftermarket replacement parts. The Associate gathers technical information, documents customer interactions, resolves routine technical issues, and escalates complex concerns to the appropriate departments. Key Responsibilities Technical Support Respond to customer and internal technical inquiries via phone, email, and customer support platforms. Troubleshoot routine installation, operation, performance, and application-related concerns. Confirm product applications using approved catalog resources. Assist customers in selecting the correct replacement part. Research and respond to product interchange requests. Provide guidance on installation procedures and product operation. Escalate complex issues to Catalog, Product, Engineering, Quality, or Claims. Document customer interactions and technical findings. Knowledge Management Maintain and update the technical knowledge base with common questions and solutions. Assist with FAQs, installation guides, and customer support documentation. Identify opportunities to improve technical support resources. #J-18808-Ljbffr Premium Guard Inc. (PGI)
- Premium Guard Inc. (PGI) is seeking an Automotive Technical Services Associate to be the first point of contact for customer and internal technical product support. You will assist technicians, DIY customers, distributors, retailers, and internal teams with troubleshooting...Automotive
- The Senior Automotive Technical Services Specialist serves as the company's senior technical resource for advanced customer support and product... ...provide technical guidance to Automotive Technical Services Associates and other internal team members. Assist with onboarding...Automotive
- Premium Guard Inc. seeks a Senior Automotive Technical Services Specialist to lead advanced customer support and product troubleshooting. The role acts as the primary escalation point for complex issues and partners with Product Management, Catalog, Engineering, Quality...Automotive
- .... We are a leading supplier of private label solutions in the automotive industry. Our focus is on designing, manufacturing and distributing... ...Keeps supervisor and/or Team Leader informed of any problems associated with production, and takes action to provide support for...Automotive
Premium Guard Inc. (PGI)
Albion, IL2 days ago - ...Premium Guard, Inc, a privately held company, was established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. We have an exceptional commitment to performance, innovation, and partnership in the automotive aftermarket industry...AutomotiveHourly pay
Premium-Guard-Incorporated
Albion, IL3 days ago - ...enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for...ApprenticeshipWorldwideShift work
US Navy
Albion, IL3 days ago - ...beginning a rewarding career as an Isuzu Service Technician. This opportunity is part of... ...Isuzu dealerships seeking skilled technical talent. Qualified applicants receive recruiting... ...mechanics Heavy equipment maintenance Automotive repair Aircraft maintenance Generator...AutomotiveFull timeApprenticeshipWork experience placement
- Premium Guard, Inc in Albion, IL is seeking an Operations Manager to lead daily manufacturing activities at our air filter plant. The role reports to the Plant Manager and focuses on safety, quality, and productivity while managing resources and budget adherence. The ideal...Day shift
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...Remote jobWork from homeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Automotive Technical Services Associate. Be the first to apply!
