Customer Service Associate

Job Title: Customer Service Associate (Manufacturing)

Location: Schaumburg, IL

Hire Type: Open-ended Contract

Work Schedule: Hybrid (Onsite 3 days/week)

Pay Rate: $24.50/hour

Benefits: PTO, Paid Holidays, BCBS Medical, Dental/Vision Plan, 401(k), ESOP

Must-Have Skills:

• 5+ years of customer service experience (manufacturing preferred)
• Recent experience with Microsoft Dynamics 365 (D365)
• Experience with Electronic Data Interchange (EDI)
• Strong order entry and data management skills
• Ability to handle high-volume interactions (5075 calls/day)
• Excellent communication, problem-solving, and multitasking skills

Job Summary:

The Customer Service Associate delivers high-quality support through order processing, inquiry management, and issue resolution across phone, email, and chat. This role requires strong attention to detail, the ability to manage high volumes, and a customer-first mindset in a fast-paced environment.

Job Duties:

• Respond to customer inquiries across phone, email, and chat
• Process orders, changes, cancellations, and new account setups
• Provide product, pricing, billing, and delivery information
• Manage customer accounts (retailers, brokers, dealers)
• Resolve issues related to orders, shipping, quality, and billing
• Document all interactions accurately in internal systems
• Support product complaints and QA compliance
• Collaborate cross-functionally with sales and operations
• Assist with process improvements, reporting, and special projects

Qualifications:

• High school diploma required; some college preferred
• 5+ years of relevant customer service experience
• Experience with Microsoft Dynamics 365 is required.
• Familiarity with contact center tools (e.g., Five9)
• Proficiency in Microsoft Office (Excel, Word)
• Strong attention to detail, organization, and time management
• Ability to prioritize and work independently in a fast-paced environment
• Spanish is a plus