Manager, Account Management

Account Manager

Pharmacy Alternatives delivers on the company's value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption.

The Manager, Account Management leads a group of Account Managers responsible for retaining and growing a portfolio of clients in a service-based business. This role combines people leadership, client oversight, and cross-functional collaboration to ensure consistently excellent client experience and strong financial performance.

The ideal candidate will have 5+ years of experience in account management, customer success, or client services within a B2B or professional services environment, preferably healthcare, and have experience leading or supervising account managers or client-facing teams.

Remote Opportunity. May reside anywhere within the Western USA

Schedule: Monday-Friday, hours per business needs

Travel: 50%

We offer:

• Competitive pay
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Annual Incentive Bonus

Responsibilities

• Leads, coaches, and develops a team of Account Managers, including goal setting, performance reviews, and ongoing feedback and training
• Allocates books of business, balance workloads, and ensure appropriate coverage and succession plans for all key accounts
• Establishes and tracks KPIs for retention, revenue growth, client satisfaction, and account health, and take action on trends and gaps
• Serves as an escalation point for complex client issues, major service failures, or high-stakes negotiations, ensuring timely and satisfactory resolution
• Oversees the quality and consistency of account planning, QBRs, and renewal/expansion strategies executed by the team
• Partners with Sales, Operations, and Product/Service Delivery to align on client objectives, implementation standards, and ongoing improvement opportunities
• Drives adoption and effective use of CRM and account management tools, ensuring accurate data, pipeline visibility, and reporting
• Contributes to pricing, contract terms, and renewal strategies for key accounts in collaboration with leadership and Sales
• May be assigned responsibility for managing and growing designated national accounts, serving as the primary point of contact and strategic lead for multi-location or enterprise-level clients
• Supports hiring, onboarding, and ramp-up of new Account Managers to meet growth and capacity needs
• Champions a client-centric culture focused on proactive communication, value realization, and continuous improvement of service delivery

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience, preferred
• 5+ years of experience in account management, customer success, or client services within a B2B or professional services environment
• Experience leading or supervising account managers or client-facing teams, preferred
• Demonstrated success driving client retention, expansion, and satisfaction against measurable targets
• Proficiency with CRM platforms and basic reporting/analytics tools
• Strong people leadership skills, including coaching, performance management, and developing talent
• Exceptional communication and executive-level presentation skills, with the ability to influence both clients and internal stakeholders
• Strategic and analytical mindset, able to interpret account and portfolio data and translate it into actionable plans
• High degree of ownership and bias for action in resolving client issues and removing obstacles for the team
• Ability to thrive in a fast-paced, service-oriented environment with competing priorities

About Our Line of Business

Pharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives.

Salary Range

USD $95,000.00 - $110,000.00 / Year