Retail Associate

Retail Associate

Our stores are where customers come to "experience cannabis", and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Full Time and Part Time positions are available!

Essential Duties and Responsibilities:

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available.
• Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body.
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Understand the exchange policy, accessories manufacturer warranties, and how to facilitate.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking items and supplies, sweeping, mopping, and sanitizing.
• Answer phone with scripted greeting and provide customer service.
• Accurately record online orders into the point-of-sale (POS) system.
• Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.).
• Verify correct use of MED-required packaging and labeling according to policy.
• Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt.
• Adhere to security protocol and promote safety for patrons, patients and other Team Members.
• Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines.
• Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success.
• Adhere to all company uniform policy and preserve all provided necessary equipment.
• Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members.
• Complete all duties in a timely manner consistent with company standards.
• All other job duties as assigned.

Qualifications:

• Valid Colorado MED badge.
• High School diploma or General Education Development (GED) required training.
• Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Global

Required Skills & Experience:

• Excellent computer, mathematical, language and reasoning skills.
• Retail, operations and/or sales experience.

Preferred Skills & Experience:

• Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities.

Physical requirements:

• Must be able to complete assigned tasks in a timely manner.
• Must be able to sit, stand, walk, stoop, crouch, reach, and lift for extended periods of time.
• Must be able to individually move objects up to 50 lbs in all directions.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

**Ascend Cannabis Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**