Paramedic

Emergency Medical Services Director

Provides strategic operational and clinical leadership for Maury Regional Health's Emergency Medical Services (EMS) across a multi-county service area. Responsible for overall performance regulatory compliance financial management and service line development including 911 response interfacility transport and Mobile Integrated Health (MIH) programs. Ensures delivery of high-quality timely emergency care while aligning EMS operations with system-wide goals and maintaining strong partnerships with internal leadership and external stakeholders.

Key Job Responsibilities:

• Provides overall leadership and direction for EMS operations including 911 response ALS/BLS transport and interfacility services across the health systems service area.
• Develops and executes strategic plans to support EMS growth regional coverage and alignment with Maury Regional Health system initiatives.
• Ensures compliance with all federal state and local regulations including Tennessee Department of Health EMS rules licensure requirements and NEMSIS reporting standards.
• Oversees clinical quality and patient care delivery in collaboration with the EMS Medical Director ensuring adherence to protocols and continuous quality improvement (QA/CQI) processes.
• Directs financial performance of the EMS service line including budgeting cost control revenue cycle oversight and identification of operational efficiencies.
• Leads workforce management efforts for approximately 130 staff including recruitment retention engagement performance management and leadership development of direct reports.
• Maintains operational readiness of all EMS assets including fleet equipment supplies and facilities ensuring safe and efficient service delivery.
• Establishes and maintains effective relationships with county governments emergency management agencies healthcare partners and community stakeholders.
• Oversees training and education programs to ensure staff competency regulatory compliance and alignment with organizational and clinical priorities.
• Develops monitors and reports key performance indicators including response times clinical outcomes employee engagement and financial metrics to executive leadership.

Education:

• Bachelors degree in EMS Healthcare Administration Business Administration or related field required
• Masters degree (MBA MHA or related field) preferred

Licensure & Certifications:

• Current Tennessee licensure as Paramedic preferred (EMT or AEMT with appropriate leadership experience considered)
• National Registry certification preferred
• Valid Tennessee drivers license with acceptable driving record
• Current Basic Life Support (BLS) certification required
• Advanced Cardiac Life Support (ACLS) certification required
• Pediatric Advanced Life Support (PALS) or equivalent required
• NIMS/ICS certifications (IS-100 200 700 800) required or obtained within established timeframe

Experience:

• Minimum of 7-10 years of EMS experience required
• Minimum of 5 years of progressive leadership experience required
• Experience with multi-site or regional EMS operations preferred
• Experience with budgeting regulatory compliance and quality improvement required

Knowledge Skills and Abilities:

• Knowledge of EMS operations clinical protocols and regulatory requirements
• Strong leadership organizational and decision-making skills
• Ability to manage complex operations across multiple locations
• Financial and analytical skills with ability to interpret operational data
• Effective communication and relationship-building skills with internal and external stakeholders

Physical Requirements:

• Prolonged periods of sitting standing and walking
• Ability to travel between locations within the service area
• Ability to participate in field activities as needed

Work Environment:

• Combination of office field and clinical environments
• Subject to on-call responsibilities and response to operational or emergency situations