Customer Services Representative

Job Summary The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. Location: Carson City, NV – this role sits onsite. Hours: M-F 8:30am – 5pm. Essential Duties and Responsibilities Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently. Communicates concise and accurate information. Confirms understanding of customer needs, issues, and requests. Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM. Escalates more complex issues to appropriate level. Uses authorized system to gather information, provide information, and/or update customer records. Provides standard information and education regarding service options, charges, billing, and contracts. Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals. Qualifications Required Qualifications High School Diploma or GED (accredited). Preferred Qualifications Bilingual preferred (Spanish). Physical Requirements Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay: The expected base pay rate for this office/on-site position is $22.00/hr. This rate represents a good faith estimate for this position. The specific rate offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. #J-18808-Ljbffr