Assistant General Manager

Job Description

Job Description

Overview

What You’ll Do

Support the General Manager in leading daily waterpark operations with a hands-on approach to safety, guest experience, and team performance.

• Support daily operations across aquatics, attractions, F&B, admissions, retail, and facilities
• Lead and coach supervisors and frontline teams for safe, efficient park operations
• Lead and coach aquatics leadership so lifeguard training, performance, and safety programs meet standards
• Help with hiring, scheduling, and employee development
• Drive sales through promotions, upselling, and park events
• Monitor budgets, inventory, labor, and expenses
• Walk the park to check cleanliness, safety, and equipment
• Support emergency response, incident documentation, and health, safety, aquatics, and food service compliance
• Resolve escalated guest needs
• Act as park leader when the GM is away

What You’ll Get

• Medical, Dental, Vision plans
• Wellness resources
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks: Bowling, Boomer’s, and Waterpark discounts, retail discounts, event discounts, and more

What You’ll Bring

• 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments
• Experience supervising teams in fast-paced, high-volume operations
• Strong communication, leadership, and problem-solving skills
• Knowledge of safety standards, guest service, and basic operations
• Preferred or required upon hire: Certified Pool Operator (CPO), CPR/AED/First Aid, ServSafe/TIPS, cross-training on all park positions, and lifeguard program experience (Jeff Ellis & Associates or similar)

Work Environment & Physical Requirements

• Indoor/outdoor work in varying weather conditions
• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods
• Required weekend, evening, and holiday availability
• Willingness to travel to other company locations to launch operations
• This position may be asked to support multiple locations within the Waterpark district of Lucky Strike Entertainment

#LI-NB1

Responsibilities

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Qualifications

The pay range for this position is $90,000 - $100,000 per year, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: Lucky Strike Entertainment Benefits