Communications Coordinator

Job Details Location: AUBREY, TX 76227 Position Type: Full-Time Education Level: Bachelor's Degree Salary Range: $62,851.67 - $86,016.85 Travel: 25% or less Job Category: Admin – Clerical Position Summary The Communications Coordinator will help Mustang communicate clearly and consistently with customers, employees, media, community partners, local leaders, and other stakeholders. The role involves writing, editing, content development, social media, website updates, customer notices, newsletters, public education materials, media support, and community outreach. A key responsibility is serving as the day‑to‑day liaison with our external Public Relations firm to coordinate timelines, gather information, route materials for review, track deliverables, and maintain message consistency. Essential Functions, Duties, and Responsibilities Content Creation : Develop, write, edit, and coordinate engaging communications for all departments, including website content, social media posts, customer emails, newsletters, news releases, FAQs, talking points, public notices, presentations, flyers, community updates, internal communications, and intranet content. Prepare customer‑facing scripts, FAQs, and key messages for major initiatives, service updates, billing changes, AMI‑related communications, conservation messaging, and emerging issues. Experience with Canva and email communications is required; Adobe Creative Cloud is a significant plus. Community Engagement : Engage with key community stakeholders and support communications initiatives that foster positive relationships and build a strong community presence. Support community events, school visits, public meetings, open houses, stakeholder briefings, tours, and other outreach opportunities. Internal Communication : Assist with internal communications to keep employees informed about company news and initiatives, including employee updates, leadership messages, talking points, supporting collateral, and process updates. Public Relations Support : Serve as the primary day‑to‑day coordinator with the external PR firm. Prepare press materials, monitor media coverage, coordinate responses, maintain media lists, and assist with pitches, interview preparation, and message development. Communications Management : Maintain organized communications files, content calendars, approval records, image libraries, project documentation, and media lists. Monitoring and Analysis : Track basic communications performance, including social media engagement, email open rates, click‑through rates, website activity, media coverage, recurring customer questions, and the impact of communication campaigns. Provide detailed reports and insights to management. District‑wide Coordination : Gather information from internal teams, engineers, consultants, and subject matter experts to support accurate messaging and public education materials. Maintain internal and external communications timelines, project trackers, approval routing, and deliverable schedules. Crisis Communication : Assist in developing, implementing, and maintaining crisis communication strategies. Prepare statements and manage the organization’s response to crises, ensuring accurate and timely information is disseminated. Perform other communications, public relations, customer experience, community engagement, and internal communications duties as assigned. Qualifications Education Required: A bachelor’s degree in Communication, Public Affairs, Marketing, or a related field; or equivalent work‑related experience. Experience Required: Minimum of 2 years of experience in public relations, communications, marketing, or related discipline, ideally within a government or utility setting. Four years preferred. Training/Professional Development Requirements Continuous Learning: Participate in industry conferences, workshops, and webinars to stay current with public relations trends. Technical Skill Enhancement: Pursue training in communication tools and software, including Canva, Adobe Creative Cloud, and Google Analytics, and stay updated with digital marketing techniques. Environment/Working Conditions Office Environment: Indoor, climate‑controlled office setting with standard office equipment. Fieldwork: Occasional travel within the service area. Community Events: Attendance may be outdoors or at various locations. Interaction and Collaboration: Frequent interaction with team members, customers, other departments, and agency partners. Flexible Hours: Some evening or weekend work may be required. Travel: For professional development or local community engagement. Conditions Of Employment Must hold a valid Class “C” driver’s license before employment and obtain a Texas Class “C” driver’s license within 30 days of hire. Must pass a drug test, criminal history background check, and social security number verification check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mustang SUD is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to any protected characteristics. All qualified applicants will receive consideration without regard to color, race, religion, national origin, age (over 40), physical or mental disability, sex (including pregnancy, gender identity, and sexual orientation), citizenship, veteran’s status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr MUSTANG SPECIAL UTILITY DISTRICT