Sr. Account Manager - Centene - Accredo - Remote

Sr. Account Manager– Accredo

Join Accredo as an Account Manager, where you will be accountable for the overall operational performance, strategic alignment, and service execution for Accredo's relationship with Centene, a complex, national health plan partner. This role serves as a trusted advisor responsible for translating Centene's enterprise priorities into executable service strategies across Accredo's specialty pharmacy operations.

The Sr AM provides strategic oversight and leadership across all product and operational lines, with a strong focus on service excellence, contract performance, compliance, growth, and financial outcomes. This role partners closely with Account Executives (AEs), Accredo operations, the ESI Account team, product, network, clinical, finance, and implementation teams to ensure Accredo consistently meets or exceeds Centene's expectations across multiple lines of business, including Medicare, Medicaid, Health Insurance Marketplace, and Commercial.

Responsibilities

• Lead operational strategy and execution for assigned accounts to ensure performance and retention.
• Develop and execute account strategies supporting growth, persistency, and financial targets.
• Partner with Account Executives to drive renewals, retention, and expansion.
• Build trusted client relationships by aligning services to business goals.
• Collaborate cross-functionally to deliver coordinated service solutions.
• Translate operational performance into clear client insights.
• Lead performance guarantee reporting including analysis and presentations.
• Identify and execute upsell and margin growth opportunities.
• Maintain expertise in benefits, services, and outcomes to support client discussions.
• Represent Accredo in client meetings and QBRs with professionalism.

Required Qualifications

• Minimum 5 years of healthcare, account management, or managed care experience.
• Strong understanding of healthcare operations and service models.
• Excellent communication, negotiation, and influencing skills.
• Proven ability to drive account growth and retention.
• Strong project management and organizational skills.
• Ability to resolve complex issues cross-functionally.
• Strong analytical and financial acumen.

Preferred Qualifications

• Bachelor's degree (preferred, not required).
• Experience in specialty pharmacy or PBM environments.
• Experience managing complex accounts in a matrixed organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.