Helpdesk Associate

Helpdesk Associate - 26-01137 Onsite in Charlotte, NC 1yr Duration Temp W2 ONLY / No C2C Pay Rate = $25 to $32/hr (BOE) Company Overview NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. Job Description We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within Client AD. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings (e.g., Ghost Drive access cleanups, sensitive data exposure such as passwords in plain text, how to delete files from OneDrive, Network drives, how to share/remediate MS supported product links). This position supports the Cybersecurity EIP program and the Varonis remediation efforts by acting as the initial point of contact for end users impacted by cleanup activities. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, executed, and tracked efficiently. You will work closely with Cybersecurity, IT support teams, and business stakeholders to reduce exposure risk and improve data hygiene across Active Directory–integrated environments. Responsibilities Serve as Tier 1 intake and support for user inquiries related to Varonis‑driven remediation efforts. Conduct targeted user outreach to impacted users (emails, Teams, calls) to drive remediation actions. Explain remediation requirements clearly (e.g., removal of inappropriate access such as Ghost Drives and elimination of sensitive data such as passwords in plain text). Track and document user responses, actions, and exceptions in ticketing or tracking tools. Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed. Support campaign‑based remediation efforts, including follow‑ups and reporting on completion status. Maintain standardized documentation and FAQs to improve consistency of user experience. Ensure all interactions align with internal data protection and risk reduction objectives. Strong customer service and technical troubleshooting skills. Troubleshoot software/hardware issues, support post go‑live remediation efforts, and conduct manned office hours for AD users. Required Qualifications 0–3 years of experience in Help Desk, IT support, or customer‑facing technical support. Basic Understanding Active Directory concepts (users, groups, access), File shares / permissions. Strong communication skills (ability to clearly explain technical issues to non‑technical users). Experience working with ticketing systems or case management tools. Strong attention to detail and ability to track multiple user interactions. Comfortable operating in a structured, process‑driven environment. Highly responsive and organized. Equal Opportunity Employer Statement NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please read the relevant policy. If you’d like more information on your EEO rights under the law, please consult the appropriate resources. For Pay Transparency information, please consult the relevant policy. #J-18808-Ljbffr