General Manager
Wanda's Winnebagos
Job Description
Job Description
Wanda's Winnebagos is seeking a General Manager to lead day-to-day operations onsite in Mountain View, CA.
Position SummaryThe General Manager is responsible for overseeing the overall performance of the business, ensuring operational excellence, and delivering a high-quality customer and team experience. This role combines leadership, accountability, and a hands-on approach to drive results.
You will manage day-to-day operations, coach and develop staff, and collaborate across functions to ensure goals are met while maintaining strong standards for service, safety, and operational efficiency.
Key ResponsibilitiesOversee daily operations to ensure smooth, efficient workflows and consistent execution of business priorities
Lead, coach, and manage team performance, including scheduling, training, and accountability
Monitor performance metrics, identify opportunities for improvement, and implement action plans
Ensure compliance with company policies and applicable operational standards, including safety and quality expectations
Manage customer escalations professionally and ensure issues are resolved in a timely manner
Proven experience in a leadership or management role with responsibility for operations and team outcomes
Strong organizational and decision-making skills, with the ability to manage multiple priorities effectively
Demonstrated ability to lead, coach, and hold teams accountable to performance expectations
Solid understanding of basic operational planning, budgeting concepts, and performance tracking
Strong communication skills and the ability to build effective relationships with staff and stakeholders
Experience managing customer-facing operations or multi-faceted day-to-day business functions
Track record of improving processes, service quality, and operational efficiency
Familiarity with performance metrics and using data to guide operational improvements
Experience handling scheduling and staffing needs while maintaining coverage and service standards
Annual salary: $1.00
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