Logistics Dispatcher

Company Overview Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy, working toward a more sustainable future. Job Description The Dispatcher coordinates and monitors WTS Service Operations, ensuring high-quality service for both internal and external customers. The role involves coordinating activities with Service Technicians, managers, and plant representatives, acting as the first point of contact for service requests, and maintaining communication with customers and technicians throughout each shift. Key Characteristics Analytical and problem‑solving skills Communication skills Strong interpersonal and leadership skills Strong organizational and analytical skills Duties & Responsibilities Maintain harmonious relations with customers at all times. Coordinate activities with Service Technicians and appropriate department managers, including Plant Managers or designated representatives. Act as an information source for company managers on field information. Receive customer requests for service. Create the service call and schedule as the first step in the process. Gather pertinent information, determining equipment type, necessary supplies, and test equipment required for service calls. Process salt/chemical orders from Sales, Service, and customers. Dispatch Service Technicians and equipment from the Service Center or divert equipment on route to appropriate job sites. Maintain contact with Service Technicians and customers while on duty to ensure 100% accountability. The job description is not designed to capture all of the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time. Maintain various records and logs, including daily productivity reports, time logs, and schedules. Alert all pertinent managers to developing field situations and customer related call‑ins. Provide transfer of information at shift change. Enter job‑specific data into the computer. Perform other duties as assigned. Knowledge, Skills & Abilities Demonstrated ability to work independently and with teams. Strong oral and written communication skills. Ability to manage multiple high‑level priorities simultaneously. Qualifications Required: High School Diploma or GED Equivalent. 3 years of work experience in a Call Center or Customer Service Environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP) and proficient keyboarding skills. Preferred: 1 year of work experience in Dispatch for a Service Industry. 1 year of work experience with multi‑line telephone and two‑way radio communications. DOT knowledge. Experience with the Water Treatment Industry in Logistics or Services. Clear thinker – ability to identify and prioritize action items quickly and efficiently. Excellent professional communication skills, verbal and written. Teamwork skills. Troubleshooting and problem‑solving skills. Dependable, accountable and diligent. Compensation Compensation is competitively benchmarked to the market. The hourly range for this role is $21 to $25.50 per hour. Benefits Medical, Dental, and Vision Insurance from Day 1. Life Insurance. Paid Time Off. Paid Holidays. Parental Leave. 401(k) Plan with 3% default contribution plus matching. Flexible Spending and Health Savings Accounts. AD&D Insurance. Disability Insurance. Tuition Reimbursement. Legal Disclaimer Applicants must be eligible to lawfully work in the U.S. immediately; the employer will not sponsor work authorization. EEO Statement As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. #J-18808-Ljbffr Veolia | North America