Account Relationship Representative - Ketema

About the Position:The Account Relationship Representative (ARR) supports the outside sales team in growing and maintaining customer relationships. This role works closely with customers, operations, product management, suppliers, and other members of the commercial team to drive sales, support account development, and ensure customer satisfaction.The ARR assists with both existing customer accounts and new business opportunities by providing hands-on support, problem-solving, and inventory program management. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.Essential Duties and Responsibilities:Customer Support & Relationship ManagementServe as a key resource for assigned accounts, providing prompt and effective support.Respond to customer issues, inquiries, and requests in a professional and timely manner.Collaborate with the outside sales team to identify opportunities and meet/exceed monthly sales goals.Inventory & Program ManagementSupport and implement Stellar vendor-managed inventory (VMI) programs at customer sites.Operate and maintain Stellar inventory systems (e.g., CribMaster, SupplyPro, AutoCrib, Hand-Held Bin Management).Ensure accurate tracking, organization, labeling, and cleanliness of managed inventory.Manage min/max product quantities and assist in cross-referencing products for VMI programs.Identify unprofitable inventory and recommend adjustments to align with business objectives.Sales & Order ManagementEnter and manage quotes and orders in the ERP system (Prophet 21) or through collaboration with Customer Service.Research, prepare, and follow through on customer quotes using branch and company resources.Generate add-on sales opportunities by recognizing and acting on customer needs.Communicate directly with vendors and Product Management to meet customer requirements.Solutions & CollaborationLeverage Stellar’s specialists, supplier resources, and internal teams to support customer accounts.Serve as a liaison between customers, the commercial team, and the Solutions group to deliver effective results.Compliance & SafetyFollow all customer site guidelines, safety protocols, and emergency procedures.Stay current on required training and certifications.Position Requirements:EducationHigh School Diploma or equivalent requiredExperience2–3 years of relevant sales or customer service experienceExperience with ERP systems (preferred)Skills & AbilitiesClear and professional verbal and written communication skillsStrong interpersonal skills with ability to build trust at all levels, including executivesExcellent time management, organization, and attention to detailProficiency with Microsoft Office SuiteConfident presenting information to groups and customersValid driver’s license, satisfactory driving record, and reliable transportation #J-18808-Ljbffr Stellar Industrial Supply