Medical Services Coordinator

Job Summary The Medical Services Coordinator serves as the primary point of contact for coordinating medical care, supporting patients and psychiatric clinicians, and ensuring quality service for in‑person and remote patients. Benefits Medical, dental, vision, AD&D, short and long‑term disability, and life insurance 401(k) retirement savings with employer match Paid parental leave, paid time off, holiday pay Employee Assistance Program Duties and Responsibilities Operational excellence: create a positive work environment, promote culture, and support in‑office clinician and staff engagement activities. Provide strong customer service: respond quickly and appropriately to patient needs and manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction. Patient support: assist clinicians with prior authorizations, lab orders, letters, records requests, and coordination of needed patient forms and paperwork (e.g., FLMA). Facilitate communication between patients, medical staff, and pharmacies. Manage phone system: answer incoming calls to the medical services line and address medication‑related questions, refill requests, release requests, appointment rescheduling, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record and scan all hard‑copy correspondence into the EHR. Assist patients with telehealth access, portal issues, and other troubleshooting; triage urgent requests and direct or escalate as appropriate. Coordinate external referrals for patient care. Clinician support: provide general administrative assistance (letters, faxes) and coordinate with clinicians on additional patient questions. Assist psychiatric clinicians in termination processes for patients (termination letter, external referral, AMD status). Required Skills and Abilities Ability to multitask and prioritize duties for high‑quality patient experience. Ability to work independently and as part of a team. Strong written and verbal communication skills. Proficiency with computer software applications (Microsoft Office, EMRs). Comfort handling sensitive and confidential information (HIPAA). Education and Experience High school diploma or equivalent required; associate’s or bachelor’s degree preferred. One year or more of experience in healthcare operations, customer service, or a similar role. Professionalism and Decision‑Making Responsibilities Behave ethically and align behavior with company values. Build positive working relationships internally and externally to achieve goals. Work cooperatively to set goals, resolve problems, and make decisions that enhance effectiveness. Adopt a growth mindset: improve processes, assess problem situations, generate solutions, and make recommendations. Exhibit flexibility and adaptability to changing responsibilities. Maintain organization and attention to detail: set priorities, develop schedules, monitor progress, and track data. Resolve conflicts cooperatively without affecting patient care. Physical Requirements The role requires regular sitting, standing, bending, talking, hearing, walking, and the ability to lift or move objects up to 25 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment. Equal Opportunity Employer LifeStance is an equal opportunity employer. LifeStance complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr