Customer Service Representative

We're looking for a customer-focused professional who enjoys helping others and solving problems. As a Customer Service Representative, you'll serve as the first point of contact for our customers, providing exceptional support through phone, email, and chat interactions. Your ability to listen, communicate effectively, and resolve issues will play a critical role in delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Resolve customer concerns professionally, efficiently, and with empathy.
• Educate customers on products, services, and company policies.
• Process customer requests, account updates, orders, returns, and exchanges accurately.
• Maintain detailed and accurate records of customer interactions within company systems.
• Partner with internal departments to resolve complex issues and ensure customer satisfaction.
• Follow up with customers to confirm issues have been fully resolved.
• Meet or exceed established service, quality, and customer satisfaction goals.
• Continuously expand knowledge of company products, services, and best practices.

Qualifications

• 1+ year of customer service, retail, hospitality, administrative, or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency with Microsoft Office and web-based applications.
• Comfortable learning customer service software and CRM systems.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.